Learner Experience Champion

1 day ago

Paranaque City, Calabarzon, Philippines beBeeCustomer Full time $50,000 - $80,000

Role Overview

As a Customer Success Specialist, you will be the first point of contact for learners, clients, and trainers.

This contract position requires availability from 4 PM to 12 AM Eastern Time with weekly hours ranging between 30 and 40 depending on client demand.

Key Responsibilities
  • Serve as the face of Bundle via live chat, email, text, and phone responding promptly and empathetically to inquiries feedback and technical questions.
  • Troubleshoot and resolve service or product issues by identifying root causes and providing effective timely solutions.
  • Collaborate with cross-functional teams including Learning Marketing and Product to escalate and resolve complex cases.
  • Proactively engage new and prospective learners to drive activation and utilization across multiple communication channels.
  • Triage inbound inquiries from the concierge line and coordinate expectations for session requests with both learners and trainers.
  • Collect and report learner and trainer insights to internal stakeholders to help shape product and experience enhancements.
  • Ensure consistent follow-up and communication with learners and trainers to verify issue resolution and satisfaction.
Requirements
  • 1–2+ years of experience in customer success client services or another learner-facing support role.
  • Strong written and verbal communication skills with a natural ability to deescalate empathize and build trust.
  • Exceptional organizational skills and attention to detail able to manage multiple conversations and priorities with care.
  • Demonstrated ability to think critically troubleshoot issues and contribute to process improvements.
  • Proficiency with CRM tools HubSpot preferred chat systems and Microsoft Office especially Excel.
  • Tech-savvy and adaptable comfortable navigating new platforms in a fast-moving startup environment.
  • Brings initiative and a learner-centered mindset with a focus on continually improving the experience for learners and trainers alike.
  • Experience working remotely is a plus.
  • Associate degree or higher is a plus.
  • Must have reliable internet access and a personal laptop with functioning camera and audio capabilities for live communication.
Why This Role Matters
  • Be part of a purpose-driven organization focused on skill-building and equity in the workplace.
  • Thrive in a culture that values creativity authenticity and collaboration.
  • Work with a high-energy team committed to making a real difference.
  • Enjoy flexible remote work and a team that celebrates wins together.

  • Learner Support Professional

    21 hours ago

    Paranaque City, Calabarzon, Philippines beBeeSupport Full time ₱2,000,000 - ₱2,500,000

    Student Success Care ServicesWe are seeking a highly skilled and dedicated professional to join our global team as a Support Specialist. This role is designed to address general inquiries through support email, providing exceptional care and support to learners and prospective learners.This position requires delivering high-quality support to our customers,...

  • Customer Service Champion

    23 hours ago

    Antipolo City, Calabarzon, Philippines beBeeCustomerService Full time ₱200,000 - ₱300,000

    Job Role: Customer Service ChampionThis is a key role in delivering exceptional customer experiences through timely and effective issue resolution. A Customer Service Champion plays a vital part in enhancing our company's reputation by ensuring that customer issues are resolved efficiently and promptly.Key Responsibilities:Maintain expertise on our products...

  • Travel Solutions Champion

    1 day ago

    Paranaque City, Calabarzon, Philippines beBeeReservation Full time ₱250,000 - ₱350,000

    We are seeking a highly skilled professional to deliver exceptional travel solutions and champion our brand experience.This critical customer touch point will be responsible for educating guests about our products using every interaction. Provide industry-leading reservation services in multiple languages.Champion Brand Hearted behaviors by demonstrating...

  • Learner Success Advocate

    23 hours ago

    Cavite City, Calabarzon, Philippines beBeeSupport Full time ₱262,995 - ₱441,156

    This role is focused on providing Learners with exceptional care and support. The primary goal is to foster their success in achieving their learning objectives.Key ResponsibilitiesDeliver personalized support to Learners, ensuring they have a positive experience and are able to reach their goals.Address concerns and issues proactively, making thoughtful...

  • Customer Service Champion

    5 days ago

    Paranaque City, Calabarzon, Philippines beBeeCustomerService Full time ₱120,000 - ₱250,000

    Job Title: Customer Service ChampionThe ideal candidate will be responsible for delivering exceptional customer service through prompt and professional communication.Key Responsibilities:Respond to customer inquiries in a timely and polite mannerMaintain accurate records of customer interactions and transactionsEscalate serious complaints or issues that...

  • Learner Data Analyst

    1 day ago

    Cavite City, Calabarzon, Philippines beBeebusiness Full time $80,000 - $95,000

    Key Job ResponsibilitiesWe are seeking a detail-oriented Business Analyst to assess learner performance data, evaluate training curriculum effectiveness, and partner with learning leaders to implement solutions.In this role, you will analyze trends and patterns in training and operational performance data to offer in-depth analysis to allow our team to drive...

  • Customer Experience Champion

    21 hours ago

    Paranaque City, Calabarzon, Philippines beBeeRetention Full time ₱35,000 - ₱50,000

    Job Title: Customer Care Team LeaderAbout the Role:The Customer Care Team Leader position is focused on Subscription and Loyalty, driving sales growth and enhancing customer retention by providing leadership, guidance, and strategic direction to teams.Key Responsibilities:Optimize sales performanceFoster customer relationshipsAchieve organizational goals...

  • Learning Experience Strategist

    1 day ago

    Paranaque City, Calabarzon, Philippines beBeeInstructionalDesigner Full time ₱1,500,000 - ₱2,000,000

    Job Description:The role of a Learning Experience Strategist encompasses providing visionary leadership in the application of instructional design methodologies.Key responsibilities include crafting learning experiences, conducting analysis to identify learning needs, identifying required skills and competency levels for learners/participants, defining and...

  • o9 BU Champion Demand Planning, IBP

    1 week ago

    Paranaque City, Calabarzon, Philippines Mondelēz International Full time $90,000 - $120,000 per year

    Job DescriptionAre You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It Possible via S4o9 digital transformationYou will implement the Global blueprint of the new planning solution (o9) core model across E2E supply planning, implement the new solution within AMEA region and institutionalize the...

  • Cybersecurity Learner Success Technical Support Specialist

    24 hours ago

    Lipa City, Calabarzon, Philippines beBeeCybersecurity Full time ₱600,000 - ₱800,000

    Technical Support Specialist: Cybersecurity Learner SuccessThis role plays a crucial part in providing technical support and mentorship to learners, ensuring a smooth and effective learning experience across platforms. You will be responsible for troubleshooting technical issues, guiding learners through foundational learning materials, and providing support...