Customer Experience Champion

3 days ago

Antipolo City, Calabarzon, Philippines beBeeCustomerService Full time $4,800 - $12,000
Customer Service Representative Job Summary

We are seeking a skilled and customer-focused Customer Service Representative to join our team. As a Customer Support Representative, you will play a critical role in ensuring exceptional customer experiences on both the client's Amazon Seller Central account and their website.

Key Responsibilities:
  • Respond promptly to customer inquiries and complaints via email and chat on Amazon Seller Central and the client's website.
  • Provide accurate information about products, orders, shipping, and returns.
  • Assist customers with navigating the client's website, placing orders, and resolving any technical issues they may encounter.
  • Collaborate with the sales and operations teams to address customer concerns and ensure timely issue resolution.
  • Maintain high levels of professionalism and empathy when interacting with customers to build trust and loyalty.
  • Monitor customer feedback and identify recurring issues to proactively address them.
  • Update customer records and communicate feedback or trends to the relevant departments within the organization.
Requirements and Qualifications:
  • Minimum 2+ years of customer service experience is required.
  • Preferably experienced with customer service tools such as E-desk or similar platforms.
  • Excellent English communication skills, both written and verbal.
  • Strong customer service orientation with the ability to empathize and prioritize customer needs.
  • A basic understanding of e-commerce platforms, particularly Amazon Seller Central, is preferred but not required.
  • Detail-oriented with the ability to multitask and prioritize tasks effectively.
  • Proficiency in using email, chat, and other communication tools.
  • Ability to work independently and collaboratively within a remote team environment.
  • Must be available to engage through WhatsApp chat.
  • Equipped with a reliable PC/laptop (minimum specifications: i5 processor, 8GB RAM).
Benefits:
  • Remote work environment.
  • Working hours are from 9 AM to 5 PM UK time.
Additional Information:

If you meet the qualifications and are ready to take on this exciting challenge, we encourage you to apply We appreciate your interest in joining our team and look forward to meeting you

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