
Travel Solutions Champion
16 hours ago
We are seeking a highly skilled professional to deliver exceptional travel solutions and champion our brand experience.
This critical customer touch point will be responsible for educating guests about our products using every interaction.
- Provide industry-leading reservation services in multiple languages.
- Champion Brand Hearted behaviors by demonstrating knowledge, passion, and pride.
- Embrace the global diversity of our guests and business needs.
- Meet performance expectations as set by management.
- Build rapport with guests through active listening and maintaining an appropriate pace.
- Inspire loyalty through personalized service driven by guest needs.
- Use creativity to find solutions that drive results; take accountability and listen to ideas from others.
- Manage time effectively (adherence to assigned schedule, attendance).
- Navigate web-based systems to provide an enhanced guest experience.
Key Skills & Experiences
- Strong customer service and sales skills.
- Bilingual communication skills – listening, written, verbal.
- Social intelligence – empathy, self-awareness, cultural sensitivity.
- Ability to customize generic information.
- Strong web-based navigation skills.
- Ability to embrace technological changes.
Physical Requirements
The majority of work is performed in a normal office environment or remotely.
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