Customer Experience Champion

1 day ago

Cavite City, Calabarzon, Philippines beBeeLeadership Full time ₱2,400,000 - ₱4,800,000

About Us

We are a dynamic and innovative Tech E-commerce Group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors, with a focus on using data-driven strategies to scale our businesses.

Our online community is dedicated to promoting body positivity. As a rapidly growing global player, we are committed to creating high-quality products and services that enhance the customer experience and drive long-term growth.

We foster a culture of collaboration, innovation, and continuous learning. We believe in investing in our people and providing them with the support and development opportunities they need to grow both personally and professionally.

With our remote-first approach, you'll have the freedom to work from anywhere in the world, surrounded by a diverse and talented team that spans the globe.

We are looking for a Customer Care Team Leader, a position focused on Subscription and Loyalty to drive sales growth and enhance customer retention by providing leadership, guidance, and strategic direction to the teams.

This role aims to optimize sales performance, foster customer relationships, and achieve organizational goals related to revenue generation and customer satisfaction.

Key Responsibilities:

  • Provide strategic direction to the teams
  • Optimize sales performance and foster customer relationships
  • Achieve business objectives related to revenue generation and customer satisfaction
  • Lead and manage team members with different scopes and lead indicators to monitor
  • Develop and implement plans to drive sales growth and enhance customer retention

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