Customer Service Champion

22 hours ago

Paranaque City, Calabarzon, Philippines beBeeMarketing Full time $50,000 - $70,000
Marketing Support Specialist Job Description
We are seeking a highly skilled Marketing Support Specialist to join our Customer Success team. The successful candidate will provide high-quality digital marketing support to customers globally, handle customer inquiries, and develop consultative relationships with assigned accounts.
Key Responsibilities:
  • Provide exceptional customer service via live chat, email, phone, and Zoom.
  • Respond to customer inquiries about product details, technical support, billing issues, and more.
  • Log support tickets, update and track the status within the ticketing system.
  • Gather customer feedback, liaise with relevant departments for resolution.
  • Develop consultative relationships with assigned accounts, conduct training sessions, and ensure consistent customer engagement and satisfaction.
  • Assist with onboarding and training new customers, maintain working relationships to ensure effective platform utilization and adherence to best practices.
  • Prepare periodic reports for management.

Requirements:
  • A minimum of 2 years in customer success, account management, or B2B client service experience.
  • Experience with ticketing and live chat support.
  • Excellent verbal and written business communication skills in English.
  • Excellent interpersonal skills, comfortable and proficient in customer interactions.
  • Ability to uphold customer relationships, professionalism, and high ethical standards.
  • Ability to manage customer escalations and challenging interactions in a calm and dignified manner.
  • Advanced proficiency in Google Suite and Microsoft Office software.
  • Excellent organizational skills, keen attention to detail.
  • Good time management and ability to prioritize effectively.

Bonus Points:
  • Experience in software support (especially SaaS).
  • Familiarity with CRM software (e.g. Salesforce, Hubspot, Pipedrive).
  • Technological adeptness.
  • Knowledge of SEO, PR, and Digital Marketing.

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