Senior Service Excellence Lead
2 weeks ago
About Us: Cobden & Carter International is a leading organization in the industry, dedicated to delivering exceptional service and quality.
Job Overview: We are seeking an experienced Senior Service Excellence Lead to join our team. This role will be responsible for managing the night shift operations at our Quezon City site.
Key Responsibilities:
- Lead and manage a team of quality assurance managers to ensure excellent service delivery
- Develop and implement strategies to improve service quality and efficiency
- Conduct regular assessments and evaluations to identify areas for improvement
Requirements:
- Bachelor's degree
- At least 2-3 years of relevant work experience as a Quality Assurance Manager in a BPO Company
What We Offer:
- A competitive estimated salary of ₱350,000 - ₱450,000 per year, based on experience
- A dynamic and supportive work environment
- Ongoing training and development opportunities
Recruitment Process:
- Paperscreening/ Phonescreening
- Recruitments Interview
- Assessment
- 1st Hiring Managers interview - if passed HM1 profile review
- 2nd Hiring Manager's Interview - if passed HM1
- 3rd Hiring Manager's interview - if passed HM2
- Job Offer
-
Service Excellence Lead
3 weeks ago
Quezon City, National Capital Region, Philippines Cobden & Carter International Full timeAbout the RoleWe are seeking a highly skilled Service Excellence Lead to join our team at Cobden & Carter International.
-
Operational Excellence Lead
1 month ago
Mandaluyong City, National Capital Region, Philippines Gratitude Philippines Full timeAbout the RoleWe are seeking a highly skilled Operational Excellence Lead to join our team at Gratitude Philippines. In this role, you will be responsible for facilitating process improvement initiatives and assisting business owners in enhancing existing process performance.Key Responsibilities:Develop and implement operational excellence strategies to...
-
Senior Technical Team Lead
4 weeks ago
Quezon City, National Capital Region, Philippines TASQ Staffing Solutions Full timeWe are seeking a seasoned Senior Technical Team Lead to join our TASQ Staffing Solutions team in the US. This role is ideal for someone who has experience in leading high-performing teams and driving service level excellence.About the RoleAs a Senior Technical Team Lead, you will be responsible for managing a team of IT professionals, providing technical...
-
Senior Lead Coordinator
1 month ago
Quezon City, National Capital Region, Philippines Cyberbacker Full timeJob DescriptionCyberbacker is seeking an experienced and skilled Senior Lead Coordinator to join our team. This is a full-time remote opportunity that offers a competitive salary and numerous benefits.About the RoleThe Senior Lead Coordinator will be responsible for managing inbound leads, ensuring timely responses, and escalating issues as necessary. They...
-
Senior Business Process Manager
1 month ago
Quezon City, National Capital Region, Philippines Tasq Staffing Solutions Full timeTasq Staffing Solutions is a premier provider of staffing solutions.Job DescriptionWe are seeking an experienced Senior Business Process Manager to lead our customer service team.Key Responsibilities:Manage a team of 40+ professionals, providing guidance and support as needed.Develop and implement process improvements to enhance team efficiency and...
-
Senior Service Operations Manager
1 month ago
Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full timeJob Title: Senior Service Operations ManagerWe are seeking a highly motivated and experienced Senior Service Operations Manager to join our team at BEST CAREERS AND OPPORTUNITIES.As a Senior Service Operations Manager, you will be responsible for leading the service operations team and ensuring that all services are delivered to the highest standards. This...
-
Customer Service Lead Specialist
6 days ago
Makati City, National Capital Region, Philippines EPS Staffing Service Group Inc. Full time**Job Overview:**We are seeking an experienced Customer Service Lead to join our team at EPS Staffing Service Group Inc. This is a key role that requires excellent leadership and customer service skills, with a strong focus on delivering exceptional results and building long-term relationships with clients.**Responsibilities:Lead and mentor a team of Client...
-
Senior Technical Support Team Lead
3 weeks ago
Quezon City, National Capital Region, Philippines TASQ Staffing Solutions Full timeTASQ Staffing Solutions seeks a skilled Senior Technical Support Team Lead to lead our technical support team in providing exceptional service to our clients. As a key member of our operations team, you will be responsible for managing the day-to-day activities of the team, ensuring that all tasks are completed efficiently and effectively.Job Summary:We are...
-
Senior Financial Services Team Lead
1 week ago
Makati City, National Capital Region, Philippines Bullish Advisors Agency Full timeAbout the RoleAs a Senior Financial Services Team Lead at Bullish Advisors Agency, you will have the opportunity to build a high-performing team and drive business growth. You will be responsible for leading and mentoring a team of experienced financial advisors, guiding them to achieve exceptional results and deliver outstanding client service.This role...
-
Senior FLM Team Lead
1 month ago
Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full timeJob DescriptionAt BEST CAREERS AND OPPORTUNITIES, we are seeking a highly skilled and experienced Senior FLM to join our team. As a key member of our operations team, you will be responsible for leading a team of process specialists in delivering high-quality services to our clients.The ideal candidate will have excellent leadership and communication skills,...
-
Business Excellence Lead
4 weeks ago
Makati City, National Capital Region, Philippines Cobden & Carter International Full timeA leading global provider of customer experience management solutions seeks an experienced Business Excellence Lead to drive process improvement and enhance productivity.**Job Overview:**We are looking for a skilled professional with 3-5 years of experience in continuous improvement or business excellence to join our team as a Business Excellence...
-
Senior Customer Service Project Manager Lead
1 month ago
Makati City, National Capital Region, Philippines RecruiterPH Full timeJob OverviewWe are seeking a highly experienced Senior Customer Service Project Manager to lead our customer service team. This role involves planning, coordinating, and executing customer service projects and initiatives from initiation to completion.
-
Senior Financial Services Leader
4 weeks ago
Quezon City, National Capital Region, Philippines Cobden & Carter International Full timeAbout Cobden & Carter InternationalCobden & Carter International is a leading organization in the finance industry, committed to delivering exceptional results and fostering growth.Job Title: Senior Financial Services LeaderLocation:QC or Cebu, with a hybrid work arrangement (3 days onsite, 2 days remote)Salary:Estimated annual salary: $80,000 - $110,000,...
-
Strategic Operational Excellence Lead
4 weeks ago
Makati City, National Capital Region, Philippines Cobden & Carter International Full timeCobden & Carter International is a global organization with high expectations for operational excellence. We are seeking an experienced Strategic Operational Excellence Lead to oversee governance, process compliance, service reviews, and audits across the organization.Key ResponsibilitiesDevelop and implement strategic plans to drive operational excellence...
-
Senior Customer Service Manager
1 month ago
Quezon City, National Capital Region, Philippines Neksjob Corporation Full timeJob Description:As a Senior Customer Service Manager at Neksjob Corporation, you will oversee the implementation of short-term activities within the team. Your decisions will be of an operational nature within a defined scope. This position is responsible for managing and delivering professional responsibilities focusing on excellence.The ideal candidate...
-
Customer Experience Senior Team Lead
1 month ago
Quezon City, National Capital Region, Philippines Cobden & Carter International Full timeCobden & Carter International is a renowned organization seeking an exceptional Customer Experience Senior Team Lead to spearhead our customer service operations in Quezon City.As a critical member of our team, you will be responsible for managing a high-performing group of professionals and driving excellence in customer experience.The successful candidate...
-
Senior Program Lead
1 month ago
Makati City, National Capital Region, Philippines Solid Lyndelle Manpower Services Inc. Full timeWe are seeking a skilled Senior Program Lead at Solid Lyndelle Manpower Services Inc. to manage projects effectively.Job DescriptionThe Senior Program Lead will oversee the implementation of projects from start to finish, ensuring they are completed on time, within budget, and to the required quality standards.This role requires strong leadership and...
-
Quezon City, National Capital Region, Philippines Caldwell Full timeCaldwell is a renowned leader in the industry, continuously seeking exceptional professionals to enhance our team's capabilities.As a Lead Business Strategist for Operations Excellence, you will play a pivotal role in driving business growth and efficiency. Your expertise will be instrumental in identifying business needs and implementing solutions to...
-
Senior IT Project Lead
1 month ago
Makati City, National Capital Region, Philippines Nityo Infotech Services Philippines Full timeNityo Infotech Services Philippines Job OpportunityWe are seeking a skilled and experienced Senior IT Project Lead to join our team in Makati City.Salary: Up to 120,000 PHP (depending on experience) + additional benefits.About the RoleThis is an exciting opportunity for a seasoned IT professional to lead projects from start to finish. As a Senior IT Project...
-
Senior Software Engineering Lead
1 month ago
Makati City, National Capital Region, Philippines Nityo Infotech Full timeNityo Infotech seeks a seasoned Senior Software Engineering Lead to spearhead our software development efforts. This senior-level position requires an individual with 5-10 years of experience in designing, developing, and integrating RESTful Services using Spring Framework / Java.The ideal candidate will have hands-on experience with database technologies,...