Senior Service Excellence Lead

2 weeks ago


Quezon City, National Capital Region, Philippines Cobden & Carter International Full time

About Us: Cobden & Carter International is a leading organization in the industry, dedicated to delivering exceptional service and quality.

Job Overview: We are seeking an experienced Senior Service Excellence Lead to join our team. This role will be responsible for managing the night shift operations at our Quezon City site.

Key Responsibilities:

  • Lead and manage a team of quality assurance managers to ensure excellent service delivery
  • Develop and implement strategies to improve service quality and efficiency
  • Conduct regular assessments and evaluations to identify areas for improvement

Requirements:

  • Bachelor's degree
  • At least 2-3 years of relevant work experience as a Quality Assurance Manager in a BPO Company

What We Offer:

  • A competitive estimated salary of ₱350,000 - ₱450,000 per year, based on experience
  • A dynamic and supportive work environment
  • Ongoing training and development opportunities

Recruitment Process:

  • Paperscreening/ Phonescreening
  • Recruitments Interview
  • Assessment
  • 1st Hiring Managers interview - if passed HM1 profile review
  • 2nd Hiring Manager's Interview - if passed HM1
  • 3rd Hiring Manager's interview - if passed HM2
  • Job Offer


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