Senior Service Operations Manager
1 week ago
We are seeking a highly motivated and experienced Senior Service Operations Manager to join our team at BEST CAREERS AND OPPORTUNITIES.
As a Senior Service Operations Manager, you will be responsible for leading the service operations team and ensuring that all services are delivered to the highest standards. This includes managing day-to-day service delivery, identifying opportunities for improvement, and implementing changes to improve efficiency and effectiveness.
You will work closely with cross-functional teams, including IT, customer service, and sales to ensure seamless delivery of services. Your strong analytical and problem-solving skills will enable you to identify and resolve complex issues, and your excellent communication and interpersonal skills will facilitate collaboration and stakeholder engagement.
The ideal candidate will have 8-10 years of experience in driving service operations, with a minimum of 8 years of experience in managing incident management (IM) and major incident management (MIM) processes. They should hold ITIL Expert or Intermediate certification and possess strong leadership, people management, and operational skills.
Key Responsibilities:
- Lead the service operations team to deliver high-quality services to customers
- Manage day-to-day service delivery, including incident and problem management
- Identify opportunities for process improvements and implement changes to enhance efficiency and effectiveness
- Collaborate with cross-functional teams to ensure seamless delivery of services
- Develop and maintain relationships with key stakeholders, including customers, vendors, and internal teams
Requirements:
- 8-10 years of experience in driving service operations
- Minimum 8 years of experience in managing IM and MIM processes
- ITIL Expert or Intermediate certification
- Strong leadership, people management, and operational skills
- Excellent analytical, communication, and interpersonal skills
Benefits:
- Competitive salary range: $80,000 - $110,000 per annum
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
Estimated Salary: $90,000 per annum
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