Senior Lead Coordinator
1 month ago
Cyberbacker is seeking an experienced and skilled Senior Lead Coordinator to join our team. This is a full-time remote opportunity that offers a competitive salary and numerous benefits.
About the RoleThe Senior Lead Coordinator will be responsible for managing inbound leads, ensuring timely responses, and escalating issues as necessary. They will work closely with agents to nurture leads, provide training, and monitor activity.
This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. The ideal candidate will have excellent problem-solving skills, a positive attitude, and a willingness to learn and adapt.
Responsibilities:- Manage inbound leads from sign calls and online sources
- Nurture leads through steady communication (email and text) until they are ready to talk or meet with an agent
- Monitor agent activity and provide feedback for improvement
- Track referrals and prepare referral forms
- Create a Lead Database for backup in case something happens with the CRM
- Upload leads to dialer and schedule showings for agents
- Cascade updates regarding incoming CRM training or webinars and team announcements
- Good command of the English language
- Must be 18 years of age and above
- A headset with a noise-canceling feature and a high-definition webcam
- Intel core i3 (6th to 12th gen), i5, i7 or AMD equivalent
- Windows or Mac is acceptable
- At least 8GB of RAM with 60 GB of free hard disk space available
- 100% Work-from-Home
- No work experience required
- Training provided
- Career Growth
- Job Security and Stability
- Profit Share (Retirement Plan)
- In-house medical assistance (HMO) and paid time off (PTO) provided
- Get paid on time
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