Senior Business Process Manager

1 week ago


Quezon City, National Capital Region, Philippines Tasq Staffing Solutions Full time

Tasq Staffing Solutions is a premier provider of staffing solutions.

Job Description

We are seeking an experienced Senior Business Process Manager to lead our customer service team.

Key Responsibilities:
  • Manage a team of 40+ professionals, providing guidance and support as needed.
  • Develop and implement process improvements to enhance team efficiency and productivity.
  • Lead daily huddles with the team and SMEs to discuss ongoing projects and initiatives.
  • Conduct quality audits, provide coaching and mentoring to team members, and identify areas for improvement.
  • Maintain accurate records and reports on incidents, SRs, and leave management.

In addition to these responsibilities, the ideal candidate will have excellent communication and interpersonal skills, be ITIL certified, and have experience working in a fast-paced environment.

This role offers a competitive salary range of $90,000 - $120,000 per year, depending on location and experience.



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