Senior Customer Service Manager

2 weeks ago


Quezon City, National Capital Region, Philippines Neksjob Corporation Full time
Job Description:
As a Senior Customer Service Manager at Neksjob Corporation, you will oversee the implementation of short-term activities within the team. Your decisions will be of an operational nature within a defined scope. This position is responsible for managing and delivering professional responsibilities focusing on excellence.

The ideal candidate will have comprehensive knowledge of customer service principles and practices, with experience in managing teams of Individual Contributor co-workers. You will be expected to significantly improve day-to-day activities/processes and make informed decisions to drive business growth.

About the Role:
This senior-level position involves leading a team of customer service professionals in providing exceptional support to our customers. As a Senior Customer Service Manager, you will be responsible for creating and implementing strategies to improve customer satisfaction, resolving complex issues, and developing training programs to enhance staff performance.

About Us:
Neksjob Corporation is a dynamic and innovative company that values its employees and strives to provide an excellent work environment. We are committed to delivering outstanding customer service and building strong relationships with our customers. Our team members enjoy a collaborative and supportive work atmosphere, opportunities for growth and development, and competitive salaries and benefits packages.

Salary:
The estimated salary for this position is $65,000 - $80,000 per annum, depending on location and experience. This figure includes base pay, bonuses, and other benefits, making it one of the most attractive offers in the industry.

Benefits:
In addition to a competitive salary, we offer a range of benefits, including health insurance, retirement plans, paid time off, and access to ongoing training and development opportunities. Our goal is to create a positive and inclusive work environment where employees can thrive and reach their full potential.

  • Quezon City, National Capital Region, Philippines Neksjob Corporation Full time

    We are seeking a highly skilled and experienced Senior Customer Service Representative to join our team at Neksjob Corporation. In this role, you will be responsible for providing exceptional customer service to our clients through various channels including phone, email, and in-person interactions.ResponsibilitiesThe primary responsibility of the Senior...


  • Quezon City, National Capital Region, Philippines Tasq Staffing Solutions Full time

    Job Title: Senior Customer Service Team Lead - Operations ManagerTasq Staffing Solutions is seeking a highly skilled and experienced Senior Customer Service Team Lead to oversee the daily operations of our customer service team. The ideal candidate will have strong leadership skills, excellent communication abilities, and a proven track record of success in...


  • Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    Job Title: Senior Service Operations ManagerWe are seeking a highly motivated and experienced Senior Service Operations Manager to join our team at BEST CAREERS AND OPPORTUNITIES.As a Senior Service Operations Manager, you will be responsible for leading the service operations team and ensuring that all services are delivered to the highest standards. This...


  • Quezon City, National Capital Region, Philippines Manpower Core Group Inc. Full time

    Job Title:Senior Customer Service Representative">About the Role:We are seeking a highly skilled Senior Customer Service Representative to join our team at Manpower Core Group Inc. in Quezon city. As a key member of our customer service department, you will be responsible for providing exceptional support to our internal and external customers.">Key...


  • Makati City, National Capital Region, Philippines RecruiterPH Full time

    Job OverviewWe are seeking a highly experienced Senior Customer Service Project Manager to lead our customer service team. This role involves planning, coordinating, and executing customer service projects and initiatives from initiation to completion.


  • Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    **Job Title:** Senior Service Operations Manager We are seeking a highly skilled and experienced Senior Service Operations Manager to join our team at BEST CAREERS AND OPPORTUNITIES. In this role, you will be responsible for leading the Major Incident Management process, ensuring prompt and effective resolution of major incidents that impact our...


  • Quezon City, National Capital Region, Philippines TOPSERVE SERVICE SOLUTIONS, INC Full time

    We are seeking a highly skilled Customer Service Specialist to join our team at TOPSERVE SERVICE SOLUTIONS, INC. The ideal candidate will have excellent communication skills and be able to work in a fast-paced environment.Job Description:The Customer Service Specialist will be responsible for receiving calls from expansion partners, assisting and resolving...


  • Quezon City, National Capital Region, Philippines TOPSERVE SERVICE SOLUTIONS, INC Full time

    Company OverviewTOPSERVE SERVICE SOLUTIONS, INC is a leading provider of innovative customer service solutions.


  • Makati City, National Capital Region, Philippines RecruiterPH Full time

    Job Title: Senior Customer Experience ManagerJob Summary:We are seeking a highly skilled Senior Customer Experience Manager to join our team at RecruiterPH. As a Senior Customer Experience Manager, you will be responsible for planning, coordinating, and executing customer service projects and initiatives from initiation to completion.Key Responsibilities:•...


  • Quezon City, National Capital Region, Philippines Neksjob Full time

    Job DescriptionDuties/Responsibilities:Respond to incoming calls from customers, answer questions and inquiries.Troubleshoot problems, provide information, and handle complaints regarding our products or services.QualificationsAt least High School Graduate (old curriculum) / Senior High School Graduate (new curriculum).Good to Excellent Communication...


  • Quezon City, National Capital Region, Philippines GDV Stackph Full time

    **Furniture Account Opportunity**At GDV Stackph, we're seeking a skilled Senior Customer Service Representative to join our team! This role focuses on providing exceptional service to our furniture account clients, ensuring their needs are met with professionalism and efficiency.Key Responsibilities:Deliver top-notch customer support via voice...


  • Quezon City, National Capital Region, Philippines TOPSERVE SERVICE SOLUTIONS, INC Full time

    We are seeking a Customer Service Support Specialist to join our team at TOPSERVE SERVICE SOLUTIONS, INC.As a key member of our customer service team, you will be responsible for handling customer inquiries and providing timely resolutions.The ideal candidate will have excellent communication skills, both written and verbal, and be able to work in a...


  • Quezon City, National Capital Region, Philippines Tasq Staffing Solutions Full time

    Tasq Staffing Solutions is a premier provider of staffing solutions.Job DescriptionWe are seeking an experienced Senior Business Process Manager to lead our customer service team.Key Responsibilities:Manage a team of 40+ professionals, providing guidance and support as needed.Develop and implement process improvements to enhance team efficiency and...


  • Quezon City, National Capital Region, Philippines TOPSERVE SERVICE SOLUTIONS, INC Full time

    At TOPSERVE SERVICE SOLUTIONS, INC, we are seeking a Customer Service Liaison to join our team.Key Responsibilities:Graduate of any bachelor's degreeProficiency in MS applications (Word, Excel)Good verbal communication skillsGood negotiation skillsExhibit an excellent sense of honesty, integrity, and confidentialityPreferably with work experience but not...


  • Quezon City, National Capital Region, Philippines Neksjob Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Neksjob. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns, and ensuring their satisfaction with our products and services.Key...


  • Quezon City, National Capital Region, Philippines TASQ Staffing Solutions Full time

    About the RoleWe are seeking a highly skilled Senior Operations Manager to join our team at TASQ Staffing Solutions. In this role, you will be responsible for overseeing the day-to-day activities of a team of 15-20 members, ensuring they provide exceptional customer service and meet their financial needs.


  • Quezon City, National Capital Region, Philippines Neksjob Corporation Full time

    Job OverviewNeksjob Corporation seeks a highly skilled and dedicated Senior Customer Service Agent to join our team as a Telco Support Specialist. This role requires an individual with excellent communication skills, empathy, and a professional attitude towards customers.


  • Quezon City, National Capital Region, Philippines Sapient Global Services Full time

    Job Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Sapient Global Services. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer complaints, and ensuring customer satisfaction.Key Responsibilities:Respond...


  • Mandaluyong City, National Capital Region, Philippines TOPSERVE SERVICE SOLUTIONS INC Full time

    **Job Title:** Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our sales team as a Customer Service Representative. As a key member of our team, you will be responsible for providing excellent customer service, ensuring a smooth customer experience, and contributing to the growth and success of our...


  • Quezon City, National Capital Region, Philippines Neksjob Full time

    About Neksjob">We are a dynamic organization dedicated to delivering exceptional customer experiences.Job Description:">We are seeking highly skilled and experienced Customer Service Representatives to join our team. The ideal candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced...