Senior Customer Service Manager

1 month ago


Quezon City, National Capital Region, Philippines Neksjob Corporation Full time
Job Description:
As a Senior Customer Service Manager at Neksjob Corporation, you will oversee the implementation of short-term activities within the team. Your decisions will be of an operational nature within a defined scope. This position is responsible for managing and delivering professional responsibilities focusing on excellence.

The ideal candidate will have comprehensive knowledge of customer service principles and practices, with experience in managing teams of Individual Contributor co-workers. You will be expected to significantly improve day-to-day activities/processes and make informed decisions to drive business growth.

About the Role:
This senior-level position involves leading a team of customer service professionals in providing exceptional support to our customers. As a Senior Customer Service Manager, you will be responsible for creating and implementing strategies to improve customer satisfaction, resolving complex issues, and developing training programs to enhance staff performance.

About Us:
Neksjob Corporation is a dynamic and innovative company that values its employees and strives to provide an excellent work environment. We are committed to delivering outstanding customer service and building strong relationships with our customers. Our team members enjoy a collaborative and supportive work atmosphere, opportunities for growth and development, and competitive salaries and benefits packages.

Salary:
The estimated salary for this position is $65,000 - $80,000 per annum, depending on location and experience. This figure includes base pay, bonuses, and other benefits, making it one of the most attractive offers in the industry.

Benefits:
In addition to a competitive salary, we offer a range of benefits, including health insurance, retirement plans, paid time off, and access to ongoing training and development opportunities. Our goal is to create a positive and inclusive work environment where employees can thrive and reach their full potential.

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