Technical Support Specialist Wanted

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeTechnical Full time ₱1,500,000 - ₱2,000,000

Expert Technical Support Specialist Wanted

We are seeking a highly skilled and proactive technical support specialist to join our team in Manila. The ideal candidate will be passionate about delivering exceptional customer service and have the ability to troubleshoot and resolve complex technical issues on a day-to-day basis.

The successful candidate must possess excellent communication skills, as well as the ability to handle high volumes of tickets, phone calls, and chats in a timely and efficient manner.

Key Responsibilities:

  • Provide expert support to troubleshoot and resolve technical issues reported by external customers and other team members through phone, chat, and ticket channels
  • Identify bugs, test, reproduce, report, and work with escalation engineers to assist with a fix and test/verify fix versions
  • Develop and maintain clear, concise, and positive communication for all cases in a timely and efficient manner, including follow-ups with customers, team members, and engineers
  • Stay up-to-date with all client products, offerings, and integrations as well as those of software and hardware competitors and partners in the industry

Requirements:

  • Minimum 4+ years of strong Tier 1 level Technical Support and Customer Service experience
  • Ability to handle high volume of tickets, phone calls, and chats
  • Bachelor's degree in Computer Engineering, Management Information Systems or equivalent degree/experience
  • Excellent communication (both oral, written, and interpersonal) and customer service skills are a must
  • Ability to work in a fast-paced, team-oriented environment while maintaining a positive attitude towards customers and team-members

Preferred Skills:

  • Experience with H.323 and SIP protocols from a hardware and network standpoint
  • Experience and knowledge of PBX systems are highly desirable
  • Network experience (CCNA certification or equivalent)
  • Administration of Exchange, Office 365, or Google Apps email and calendaring tools
  • Active Directory federation and Single-Sign-On administration
  • Experience managing a virtualized infrastructure
  • Programming experience, including mobile app development with SDKs, REST API usage, and HTML/CSS
  • Experience in administration of any of the following: Learning Management System and Learning Tools Interoperability (LTI), infusionSoft, Marketo, Salesforce Pardot, Ontraport or other marketing tools

Working with Us:

Our organization offers quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We provide equal opportunities at every selection stage and do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Our Culture:

At our organization, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment and encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

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