Dispute & Chargeback Expert

Job Role OverviewWe are seeking a highly organized and detail-focused specialist to manage disputes and chargebacks for our business.This is a part-time opportunity with potential to grow into full-time. You will be responsible for handling disputes and chargebacks from start to finish, gathering and submitting evidence, verifying customer data in Shopify...

Position Title: E-Commerce Chargeback & Fraud AnalystMain Purpose of the Role: The E-Commerce Chargeback & Fraud Analyst is responsible for managing and resolving chargebacks, maintaining accurate reporting procedures, and facilitating efficient communication across teams. This role also involves daily monitoring of e-commerce sales data to identify patterns...

As a chargeback specialist, you will be responsible for managing payment disputes from start to finish.Key ResponsibilitiesHandling chargebacks and resolving customer complaintsFollowing structured processes to ensure timely resolution of casesCollecting and submitting evidence (tracking, invoices, screenshots, etc.)Verifying customer data in Shopify and...

We're seeking an enthusiastic and meticulous Dispute Specialist to join our team. As a key member of our e-commerce operations, you will be responsible for managing PayPal disputes from start to finish.Key ResponsibilitiesDispute Resolution: Handle all aspects of dispute resolution, ensuring seamless communication with customers and efficient processing of...

Collections Specialist OpportunityJoin a dynamic team as a Collections Specialist, responsible for managing end-to-end collections efforts. This is a high-volume role that requires strong communication and negotiation skills to collect outstanding invoices while providing excellent customer service.About the RoleWe're seeking a skilled professional to own...

Customer Service ExcellenceWe are seeking a highly skilled Customer Service Representative to deliver exceptional customer service to distributors in our Asia market.Key Responsibilities:Provide quality customer interactions, respond to customer inquiries, and effectively resolve customer complaints.Process sales orders, manage customer issues, and maintain...

Collections Specialist OpportunityJob Summary:We are seeking a Collections Specialist to join our team. The ideal candidate will have a strong background in collections and excellent communication skills.Key Responsibilities:Call Execution (Primary):Maintain high right-party contact (RPC) and promise-to-pay (PTP) conversion.Negotiate payments, payment plans,...

Job OverviewThe risk management team is seeking an expert to monitor and mitigate financial risks, investigate suspicious transactions, and review Hero processing activity.About the RoleUtilize internal and external risk monitoring tools to track Heroes' credit card processing activitiesRespond to Heroes' inquiries regarding Risk Management & disputes via...

Customer Experience ExpertWe are seeking a highly skilled and dynamic Customer Experience Expert to join our team. This is a 6-month fellowship opportunity to support customers via direct chat or phone, responding to all messages within the set Service Level Agreement (SLA). The successful candidate will play a key role in adhering to customer inquiries...

Optimize Platform ExperienceWe are seeking a professional to oversee Trust and Safety initiatives, leveraging data analysis and AI-driven solutions to enhance user experience and internal operations.About the RoleThis position is responsible for developing and implementing policies and processes that promote safety, quality, and efficiency across our...