Delinquent Account Resolution Specialist

1 day ago


Antipolo City, Calabarzon, Philippines beBeeCollections Full time ₱35,000 - ₱400,000
Delinquent Account Resolution Specialist

We are seeking a highly skilled and proactive Delinquent Account Resolution Specialist to join our team. In this role, you will be responsible for proactively managing delinquent accounts, securing payments, negotiating repayment terms, and maintaining precise account records.

This is a unique opportunity to make a significant impact on business outcomes while upholding top-notch customer service and compliance standards. If you have excellent communication skills, a strong work ethic, and a passion for resolving complex issues, we encourage you to apply.

Key Responsibilities:

  • Contact customers via phone or email to resolve past-due accounts and secure payments.
  • Determine reasons for delinquency and negotiate payment plans or full settlements.
  • Update customer accounts accurately using CRM tools.
  • Follow established guidelines to recommend appropriate collection remedies.
  • Explain delinquency consequences and develop repayment schedules.
  • Handle customer payment inquiries and resolve issues independently.
  • Organize workflow and schedule follow-ups effectively.
  • Maintain accurate account records for resolution tracking.
  • Achieve key performance metrics while complying with policies.

About the Opportunity

This role offers a chance to work in a dynamic environment where camaraderie, excellence, and growth are valued. As a Delinquent Account Resolution Specialist, you will be part of a team that prioritizes collaboration, innovation, and customer satisfaction.



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