Human Resources Generalist

2 weeks ago

Porac, Philippines beBeeEmployee Full time ₱1,500 - ₱2,000
Job Title: HR Specialist

This role is responsible for supporting managers and employees with policy and navigation inquiries, transactions, and conflicts.

  • Respond to employee inquiries and transactional services over call, chat & ticket with excellent communication skills.
  • Support managers and employees with policy and navigation inquiries, transactions such as employee personal data changes, job data changes, promotions, demotions, salary changes, performance management, learning, severance, tax inquiries, exit / termination and leave of absence on Workday.
  • Meet Service Level Agreements (SLAs) for timeliness and quality in handling queries.
  • Be adept in the HR helpdesk environment.
  • Work with onshore partners to get trained on all queries received from employees.

The successful candidate will be a self-starter with excellent problem-solving skills and the ability to work independently. They will have strong analytical and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

Responsibilities:
  • Complete employee transactions efficiently and accurately.
  • Escalate high-priority cases for immediate intervention.
  • Transfer to relevant leads or onshore counterparts for all Tier 2 transactions as per the defined process.

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