Technical Support Specialist
2 weeks ago
Job Summary:
We are seeking a highly skilled Internet Support Technician to provide top-notch technical assistance to our customers. The ideal candidate will have a strong background in internet service troubleshooting, excellent communication skills, and the ability to provide exceptional customer service remotely.
Key Responsibilities:
- Diagnose and troubleshoot internet connectivity issues, including slow speeds, network outages, modem/router configurations, and hardware malfunctions.
- Provide remote technical support to customers via phone, email, or chat in a clear, efficient, and professional manner.
- Guide customers through step-by-step problem-solving processes to resolve technical issues with internet service.
- Assist customers in setting up internet connections, Wi-Fi networks, and related equipment.
- Maintain accurate documentation of support interactions and solutions provided in the company's ticketing system.
- Escalate complex technical issues to higher-level support teams when necessary.
- Perform remote testing and diagnostics to identify and fix network or hardware problems.
- Stay up-to-date with the latest trends in internet service technology and troubleshooting techniques.
Requirements:
- Proven experience as an Internet Support Technician, Help Desk Technician, or similar technical support role.
- Strong knowledge of internet connectivity, network configurations, and Wi-Fi troubleshooting.
- Familiarity with various types of modems, routers, and internet service providers.
- Excellent communication skills with the ability to explain technical issues in non-technical terms.
- Proficiency in remote desktop tools and support software.
- Strong problem-solving skills and attention to detail.
- Ability to multitask and work independently in a remote environment.
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