Technical Support Specialist

2 weeks ago


Makati City, National Capital Region, Philippines Staffing Science Expert Inc. Full time

Job Summary:

We are seeking a highly skilled Internet Support Technician to provide top-notch technical assistance to our customers. The ideal candidate will have a strong background in internet service troubleshooting, excellent communication skills, and the ability to provide exceptional customer service remotely.

Key Responsibilities:

  • Diagnose and troubleshoot internet connectivity issues, including slow speeds, network outages, modem/router configurations, and hardware malfunctions.
  • Provide remote technical support to customers via phone, email, or chat in a clear, efficient, and professional manner.
  • Guide customers through step-by-step problem-solving processes to resolve technical issues with internet service.
  • Assist customers in setting up internet connections, Wi-Fi networks, and related equipment.
  • Maintain accurate documentation of support interactions and solutions provided in the company's ticketing system.
  • Escalate complex technical issues to higher-level support teams when necessary.
  • Perform remote testing and diagnostics to identify and fix network or hardware problems.
  • Stay up-to-date with the latest trends in internet service technology and troubleshooting techniques.

Requirements:

  • Proven experience as an Internet Support Technician, Help Desk Technician, or similar technical support role.
  • Strong knowledge of internet connectivity, network configurations, and Wi-Fi troubleshooting.
  • Familiarity with various types of modems, routers, and internet service providers.
  • Excellent communication skills with the ability to explain technical issues in non-technical terms.
  • Proficiency in remote desktop tools and support software.
  • Strong problem-solving skills and attention to detail.
  • Ability to multitask and work independently in a remote environment.


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