Technical Support Specialist

3 weeks ago


Quezon City, National Capital Region, Philippines Nityo Infotech Services Philippines Full time

Nityo Infotech Services Philippines is seeking a skilled Technical Support Specialist to join our team. This role focuses on delivering exceptional technical support to our clients, ensuring their IT environments run smoothly and efficiently. Key responsibilities include troubleshooting and resolving technical issues, collaborating with internal teams to drive issue resolution, and enhancing client satisfaction through effective problem-solving and relationship management.

  • Obtained a Bachelor's Degree
  • At least 6 months to 1 year of relevant working experience
  • Proven ability to resolve a wide range of client issues, including billing, account, and technical concerns

Responsibilities:

  • Troubleshoot and resolve technical issues in client IT environments
  • Collaborate with internal teams to drive issue resolution and improve client outcomes
  • Enhance client satisfaction through effective problem-solving and relationship management
  • Deploy solutions or workarounds for complex issues affecting business operations

Requirements:

  • Strong analytical skills with the ability to lead problem resolution processes
  • Experience working directly with clients to communicate technical diagnoses and solutions effectively
  • Experience in creating and utilizing knowledge assets to promote client self-sufficiency and improve internal team efficiency through digital solutions

Nityo Infotech Services Philippines is committed to providing our clients with exceptional technical support and services. If you are a skilled Technical Support Specialist looking for a new challenge, please submit your application.



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