Technical Support Specialist
4 weeks ago
At Hunter's Hub Inc., we are seeking a highly skilled and customer-focused L1 Support Specialist to join our team.
Key Responsibilities:
- Monitor and troubleshoot workflow/pipeline/job executions in the Production environment
- Provide technical assistance and support to clients
- Diagnose and resolve basic issues encountered during workflow/pipeline/job executions
- Log and track all issues using the client's ticketing system
- Document root cause, solution, and create knowledge base documentation
- Collaborate with Service Delivery Manager, Project Manager, and other stakeholders as needed
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field
- At least 6 months to 1 year of experience in L1 Support
- Ability to write efficient and optimized SQL queries
- Knowledgeable in Azure Synapse and Azure Data Factory
- Previous experience in technical support roles is a plus
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
How to Apply:
Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you
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