Executive Manager of Operations Excellence
2 days ago
We are seeking a highly skilled and organized Senior Operations Executive to oversee the day-to-day execution of workflows, team coordination, and administrative functions within our department.
This role ensures campaigns are delivered on time, task boards are consistently updated, and departmental performance runs smoothly.
- Department G Workflow Management:
- Oversee day-to-day operations and ensure completion of all assigned tasks.
- Maintain and implement operational SOPs for task execution and campaign support.
- Monitor and update project management tools to track ongoing activities and deadlines.
- Identify and resolve blockers that delay task execution.
- Team Leadership Oversight:
- Supervise and mentor leads team members, including team leaders, coordinators, and assistants.
- Assign daily workloads, monitor completion rates, and track attendance.
- Lead onboarding and training for new team members.
- Conduct performance check-ins and submit evaluations to HR as required.
- Cross-Department Coordination:
- Collaborate with social media, content, and chat teams to ensure timely task handoffs.
- Facilitate communication flow between departments for campaign-related deliverables.
- Flag operational concerns or task delays to the COO or leads strategic manager as appropriate.
- Administrative Oversight Reporting:
- Verify payroll data such as attendance, deliverable completion, and daily check-ins.
- Maintain department calendars, trackers, and communication logs.
- Provide weekly operations updates and report on team task completion rates.
- Ensure compliance with internal SOPs, security protocols, and documentation practices.
The successful candidate will have at least 3–5 years in a managerial role, preferably in lead generation, digital marketing, or operations.
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