
Order Execution Manager
2 days ago
A leading metabolic health and performance company is scaling into the retail world. We are seeking an exceptional Operations Director to manage order execution and customer support.
Key Responsibilities- Manage day-to-day operations, including order entry, accuracy, and execution from receipt through delivery.
- Provide customer support for pre-order activities, including systemic setup and ensuring orders are ready to process.
- Develop efficient processes and systems, focusing on scalability as we onboard new customers and build our Customer Operations team.
- Write and manage order operations SOP's specific to different sales channels and customers.
- Maintain data integrity in all order operations systems associated with order entry, fulfillment, management, and invoicing.
- Lead month's end reconciliation and provide fully vetted reporting to stakeholders.
- Create workflows using connectors like Zapier to reduce manual work.
- Ability to work full time US-based hours.
- Expertise in automations and system integration.
- Excellent communication skills in a customer-facing role.
- Elite organizational skills and attention to detail.
- Extremely process-oriented with the ability to identify and define issues, create scalable processes, and implement those processes with team members.
- Order Processing experience - including EDI, B2B, and manual orders. Strong ERP system experience.
- Experience managing direct reports.
- 2+ years experience working in US food & beverage order operations with distributors and retailers.
- Able to thrive in a remote work environment under minimal supervision.
- Customer-focused with an unrelenting desire to provide world class service.
Ideal Candidates Will Have
- Strong understanding of Order Operations finance.
- Experience working in a high growth, startup environment.
- Led a team through an ERP implementation.
- Good to advanced Excel and Google Sheets skills.
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