Healthcare Service Coordinator

5 days ago


Mandaluyong City, National Capital Region, Philippines Neksjob Corporation Full time
Job Summary

We are seeking a highly skilled Healthcare Service Coordinator to join our team at Neksjob Philippines. As a key member of our customer support team, you will play a vital role in ensuring that our customers receive exceptional service and support.

Key Responsibilities
  • Customer Support: Provide timely and effective support to customers via phone, ensuring that their queries are resolved efficiently and to their satisfaction.
  • Appointment Coordination: Assist customers in scheduling appointments with healthcare providers, coordinating logistics, and ensuring seamless communication throughout the process.
  • Insurance Claims: Process and facilitate health insurance claims, verifying eligibility and submitting required documentation to ensure smooth processing.
  • Insurance Coverage: Offer expert guidance on health insurance coverage, explaining policy details and answering inquiries to alleviate customer concerns.
Requirements
  • Excellent Communication Skills: Possess exceptional verbal and written communication skills, with the ability to effectively interact with diverse stakeholders.
  • Problem-Solving Ability: Demonstrate strong problem-solving skills, thinking critically to resolve complex customer issues.
  • Time Management: Prioritize tasks, manage time effectively, and meet deadlines to ensure excellent service delivery.
Benefits
  • Competitive Salary: Enjoy a competitive salary of $18,000 - $22,000 per annum, depending on experience and qualifications.
  • Opportunities for Growth: Take advantage of opportunities for career advancement and professional growth within our dynamic organization.
About Us

Neksjob Philippines is a leading provider of innovative solutions, dedicated to delivering exceptional customer experiences. We offer a supportive work environment, encouraging collaboration and innovation among team members.


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