Customer Service Specialist

1 week ago


Mandaluyong City, National Capital Region, Philippines MIRANDA GLOBAL SOLUTION Full time
About Miranda Global Solutions

We are a leading company in the industry, committed to delivering exceptional customer service.

Job Summary

We are seeking an experienced Customer Service Specialist to join our team. The successful candidate will be responsible for resolving customer issues, conducting market research, reporting potential bottlenecks to management, and maintaining quality results.

Main Responsibilities
  • Resolve customer issues in a timely and professional manner
  • Conduct market research to identify areas for improvement
  • Report potential bottlenecks to management
  • Maintain communication equipment and report problems
  • Improve quality results by adhering to standards and guidelines
  • Inform customers about new products, services, and policies
  • Collaborate with other call center professionals to improve customer service
Requirements
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Experience in customer service or a related field
  • Basic computer skills
Benefits
  • A competitive salary of $45,000 per year
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment


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