Customer Service Ambassador

1 month ago


Mandaluyong City, National Capital Region, Philippines Garrett & Talon Inc Full time

We are seeking a highly skilled and customer-focused professional to join our team as a Customer Service Representative. As a key member of our customer-facing department, you will play a crucial role in delivering exceptional service to our valued clients.

About Us

Garrett & Talon Inc. is a pioneering company in Mandaluyong City, established to provide top-notch customer service to leading online retailers specializing in same-day delivery worldwide since 1996. With years of experience in the call center industry, we have developed a reputation for excellence and professionalism.

Our Mission

To deliver outstanding customer experiences through personalized support, timely resolutions, and a commitment to excellence.

Job Overview

This is a full-time opportunity for a talented individual who shares our passion for customer-centric service. As a Customer Service Representative, you will be responsible for handling inbound calls, responding to customer inquiries, and resolving issues in a professional and courteous manner.

Key Responsibilities:

  • Provide exceptional customer service through phone, email, or chat
  • Respond to customer inquiries and resolve issues efficiently
  • Collaborate with internal teams to resolve complex customer concerns
  • Meet productivity and quality standards while maintaining a high level of accuracy
Requirements

To succeed in this role, you should possess the following skills and qualifications:

  • Excellent communication and interpersonal skills
  • Strong listening and problem-solving abilities
  • 1+ year of experience in an inbound call center environment
  • Prior experience in customer service or a related field is preferred

What We Offer:

  • A competitive salary range of ₱30,000 - ₱40,000 per month, commensurate with experience
  • Ongoing training and development opportunities to enhance your skills and career growth
  • A dynamic and supportive work environment that fosters collaboration and teamwork

Location:

Garrett & Talon Inc., Summit One Office Tower #PB8-A, 530 Shaw Blvd, Mandaluyong, PH 1552



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