Disaster Response Agent

2 days ago

Mandaue City, Central Visayas, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000
Job Overview

We are seeking skilled professionals to join our team as Disaster Response Agents. As a member of our remote disaster relief call center, you will play a critical role in providing exceptional customer service to individuals affected by disasters.

As a Disaster Response Agent, you will be responsible for assisting customers with their inquiries and resolving issues in a timely and efficient manner. You will also be required to learn and apply the latest customer service techniques and systems to improve the overall customer experience.

This is a temporary, remote position contingent on hurricane disaster relief needs. Candidates accepted for this role will be contacted via email and text message on an as-needed basis.

Key Responsibilities
  • Assist customers with service inquiries
  • Learn common requests and solutions
  • Improve the customer's experience
  • Utilize our service techniques and systems
  • Escalate customer dissatisfaction to proper channels
Required Skills and Qualifications
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating systems
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow up on customer issues
  • An aptitude for conflict resolution, problem solving, and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers
Benefits
  • Competitive compensation package
  • HMO coverage plus dependent
  • Dental coverage
  • Free meal during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Frequent disinfection, fogging of workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
  • Sharpen your social skills while meeting awesome people and making new friends
  • Plus, more in-office rewards, raffles, recognition gifts, and treats
Work Environment

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Conditions of Employment
  • Must be authorized to work in the country where the job is based.
  • Subject to the program and location of the position
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
  • Must be willing to submit to drug screening.
Equal Opportunity Employer

At our company, we believe diversity benefits our employees, company, customers, and community. All aspects of employment at our company are based solely on a person's merit and qualifications.

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