Disaster Response Customer Support Specialist

1 day ago

Mandaue City, Central Visayas, Philippines beBeeCustomerSupport Full time ₱25,000 - ₱35,000
Job Title

Disaster Response Customer Support Specialist

We are seeking a highly motivated and compassionate individual to join our team as a Disaster Response Customer Support Specialist. This role will play a critical part in supporting customers affected by natural disasters, providing timely and effective solutions to their inquiries and concerns.

About the Role

This is a temporary, remote position that requires working on an as-needed basis in response to disaster relief efforts. As a member of our team, you will be responsible for:

  • Providing exceptional customer service to customers affected by natural disasters
  • Assisting customers with service inquiries and resolving their issues efficiently
  • Leveraging your skills and knowledge to provide solutions to complex customer problems

You will work closely with our team to ensure seamless communication and collaboration throughout the disaster response process.

Responsibilities

The successful candidate will possess strong communication and interpersonal skills, with the ability to empathize with customers in distress. Key responsibilities include:

  • Managing high volumes of customer inquiries and resolving issues promptly
  • Utilizing various communication channels to engage with customers, including phone, email, and chat
  • Maintaining accurate records of customer interactions and updating databases accordingly

You will also be expected to participate in ongoing training and development programs to enhance your skills and knowledge in areas such as crisis management, conflict resolution, and customer engagement.

Requirements

To be considered for this role, you must have:

  • A high school diploma or equivalent
  • Excellent written and verbal communication skills
  • Ability to multitask and work under pressure in a fast-paced environment
  • Basic computer skills and familiarity with CRM software

You will also need to demonstrate a strong commitment to delivering exceptional customer experiences and a passion for helping others.

Benefits

We offer a range of benefits to support your well-being and success, including:

  • HMO plus dependent and dental coverage
  • Free meal during training
  • Career growth and learning opportunities
  • Allowances (rice, clothing, laundry, meal)
  • Performance and loyalty bonuses
  • Frequent disinfection and fogging of workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events

We believe in investing in our employees' growth and development, and we encourage continuous learning and professional development.

About Us

We are a leading provider of business process outsourcing services, dedicated to delivering exceptional experiences and driving optimal performance for our clients. Our team is passionate about making a positive impact and creating value for our customers, partners, and communities.

We are committed to fostering a diverse and inclusive work environment where every employee feels valued and empowered to succeed.

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