Virtual Disaster Response Specialist

20 hours ago

Tarlac City, Central Luzon, Philippines beBeeDisaster Full time ₱120,000 - ₱200,000
Remote Disaster Relief Agent

We are seeking highly motivated and dedicated individuals to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs.

The ideal candidate will apply the latest customer service techniques and learn our account management systems while helping improve the customers experience during a difficult time.

Candidates accepted for this role will be contacted on an as-needed basis. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM.

Key Responsibilities
  • Assist customers with service inquiries
  • Learn common requests and solutions
  • Improve the customer's experience
  • Utilize our service techniques and systems
  • Escalate customer dissatisfaction to proper channels
Required Skills and Qualifications

All positive and driven applicants are encouraged to apply. The ideal candidates are:

  • At least 18 years of age
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • Typing speed of 20+ words per minute
  • Basic knowledge of Microsoft Office Suite
  • Basic understanding of Windows OS
  • Highly reliable with good attendance and punctuality
  • Ability to evaluate, troubleshoot, and follow up on customer issues
  • Aptitude for conflict resolution, problem solving, and negotiation
  • Customer service oriented (empathetic, responsive, patient)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • Ability to thrive in a fast-paced, changing environment
  • Excellent interpersonal skills and relationship-building ability
Benefits

This position offers flexibility and adaptability in a dynamic environment. We reserve the right to revise this description at any time. Employment is at-will.

Additional Information

This description provides a general overview. Responsibilities and qualifications may vary.

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