E-commerce Customer Service Advocate

3 days ago

Makati City, National Capital Region, Philippines KMC Solutions Full time ₱900,000 - ₱1,200,000 per year

Make your next big career move by applying as KMC Solutions' next E-COMMERCE CUSTOMER SERVICE ADVOCATE

Customer Service Advocates have a critical role on Zenni's award-winning Customer Service team. This role supports Zenni's global customers 24/7/365, through voice, chat, email, SMS and social channels. The right candidate will champion the interests of Zenni customers, ensuring that they receive high-quality and consistent service. This role represents Zenni's customer-obsessed culture.

On top of your salary, here are the exciting benefits you can look forward to:

  • Health Insurance/HMO
  • Enjoy unlimited MadMax Coffee
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves

The main responsibilities of a ONLINE RETAIL CUSTOMER SERVICE ADVOCATE include:

  • Provide an exceptional customer service experience with every interaction via phone, email, chat, SMS, or over social media.
  • Work closely with other teams including Technology, Product and Site teams to ensure customer feedback is heard, and provide ideas for improvements.
  • Demonstrate an excellent understanding of our customer base and ensure the tone of the company is in every interaction.
  • Respond to all customer inquiries in a timely manner regarding order updates, product requests, and resolve all issues.
  • Demonstrate unparalleled product knowledge and offer exceptional style advice for customers.

To apply, you must be an expert on the following requirements:

  • You must have 1 year prior experience handling E-COMMERCE or RETAIL accounts as a CSR (local or international)
  • You have excellent verbal and written communication skills.
  • You have a customer-first mindset with an empathic approach to problem-solving.
  • You are adaptable to a changing or rotating schedule depending on the company's needs.
  • You have a can-do attitude. We are looking for someone who is enthusiastic about working every day, and someone who is willing to step-in wherever they are needed.
  • You are professional, personable and someone who is willing to adapt to change.
  • You have a creative mind to create memorable customer service experiences.
  • You go above and beyond to provide outstanding white glove customer service.

Work setup: Onsite, 10 PM to 7 AM.

Location: Frabelle Corporate Plaza, Makati

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