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Customer Success Manager

2 weeks ago

Makati City, National Capital Region, Philippines Deltek Full time $90,000 - $120,000 per year

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress.

Business Summary

The Deltek Customer Success team plays a key role in helping our customers maximize the value for their solutions. As a member of our team, you are the customer's advocate to help them find answers to their questions and support the renewal and growth of their business. If you thrive in a collaborative environment, where learning and development are encouraged, consider Deltek as the next step in your career.

Position Responsibilities

The Customer Success Manager (CSM) is responsible for building and maintaining strong customer relationships to ensure the successful adoption of Deltek's SaaS products. This role includes renewing existing SaaS contracts, identifying new business and expansion opportunities, meeting or exceeding quotas for both renewals and expansions, and providing responsive support for customer requests, inquiries, and training needs. The CSM also escalates customer issues to Support and other relevant teams at Deltek. Reporting to a Team Lead, the CSM is expected to be proficient in using AI tools to streamline tasks and enhance productivity.

Qualifications

  • Bachelor's degree or equivalent experience.
  • 2+ years of experience in sales, customer service field, or equivalent experience.
  • Strong, proven sales skills.
  • Excellent customer service and relationship development skills.
  • Strong verbal/telephone and written/electronic communication skills.
  • Excellent time management and organizational skills.
  • Enthusiastic, hard-working, and pleasant attitude.
  • Demonstrated industry knowledge in the Federal IT Government market.
  • Strong computer and internet skills, including MS Office, and internet research.
  • Able to work extended hours (to cover various US time zones)
  • Strong sales and listening skills for the purpose of obtaining the maximum information from customers, generating customer interest, and closing sales.
  • Strong interpersonal skills with the ability to adapt to varying situations and personalities.
  • Self-motivated and proactive team member who will utilize time efficiently, share knowledge, and be receptive to others' ideas.
  • Excellent communication skills, both oral and written, that will enable the remote sale of products and services, as well as internal information-sharing.
  • Organizational skills and computer competency that will facilitate customer and business tracking, follow-up, and team coverage.
  • Must be knowledgeable in and utilize AI tools to help streamline tasks

Travel Requirements

No

Applicant Privacy Notice

Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you ("Personal Data") to administer and evaluate your application. We are the "controller" of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice. Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.