Customer Advocate

1 day ago

Makati City, National Capital Region, Philippines beBeeCustomerAdvocate Full time $85,400 - $122,000
Job Title:

A results-driven Customer Advocate is sought after to excel in ensuring customer satisfaction.

This key role will require a deep understanding of our products and their applications, enabling the successful management of customer relationships.

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Key Responsibilities

  • Evaluate customer needs and tailor solutions to meet business goals, leveraging product capabilities for maximum ROI.

  • Develop strategic plans for successful adoption, including regular cadences with customers to ensure optimal utilization of our platform.

  • Build and maintain strong, trusting relationships with IT and business executive stakeholders through efficient communication and reliable support.

  • Provide expert guidance on feature utilization, address dissatisfaction or feature gaps, and drive retention throughout the customer life cycle.

  • Proactively share insights and relay customer feedback with internal teams, fostering collaborative growth and improvement.

Required Skills and Qualifications

  • At least 3-5 years' experience in direct enterprise-level customer success, consulting, or account management for a SaaS company.

  • Prior experience working with Contact Center technology as a provider or in operations.

  • Strong verbal and written communication skills, ability to adapt conversations for technical and non-technical audiences, and proven project management expertise.

  • Bachelor's Degree or equivalent experience in Customer Success, Consulting, or Account Management.

Benefits Package

  • Comprehensive medical, dental, vision, disability, and life insurance policies.

  • Health Savings Account (HSA), Flexible Spending Account (FSAs), Commuter benefits, and Pet Insurance.

  • 401K match and Employee Stock Purchase Plan (ESPP).

  • Paid time off, paid sick leave, Parental Leave, Family-forming benefits, Emergency backup care, and Employee Assistance Program (EAP) with counseling sessions available 24/7.

  • Free legal services, Employee bonus referral program, Student loan refinancing assistance, and Employee perks and discounts program.

About Our Company Culture

Our organization prides itself on being a Best Place to Work, recognized by leading employee review platforms. We're dedicated to creating a work environment that fosters collaboration, innovation, and continuous growth.

Grow with Us

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