Client Success Associate

16 hours ago

Makati City, National Capital Region, Philippines beBeeRelationship Full time ₱720,000 - ₱960,000
Job Description

We are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing organization, you will be responsible for developing and maintaining strong relationships with clients and assistants. Your primary goal will be to ensure client satisfaction and success with our products and services.

You will be the voice of the customer internally, advocating for their needs and working proactively to ensure customer retention and minimize churn. You will also be responsible for identifying expansion opportunities and showcasing the value of our services.

To achieve this, you will need to gather customer feedback and collaborate with product and development teams to analyze customer data and provide insights and recommendations. You will also prepare regular reports on customer health and engagement metrics.

Responsibilities
  • Customer Relationship Management — Develop and maintain strong relationships with clients and assistants; ensure client satisfaction and success with our products and services
  • Account Management — Review customer accounts, performance metrics, and goals to identify growth opportunities; address and resolve customer issues promptly and effectively
  • Onboarding & Client Success — Facilitate the onboarding process for new customers, providing comprehensive support; ensure smooth transitions and effective use of our services
  • Customer Advocacy & Retention — Act as the voice of the customer internally, advocating for their needs; work proactively to ensure customer retention and minimize churn
  • Feedback & Continuous Improvement — Gather customer feedback and collaborate with product and development teams; analyze customer data to provide insights and recommendations
Requirements
  • Proven experience in account management, relationship management, or customer success in the B2B realm
  • Adept at fostering and managing relationships with US-based B2B clients, preferably within business consultancy or recruitment and staffing sectors
  • Experience engaging with top-tier clients (C+-level) with executive-level communication
  • Proficiency in CRM software (e.g., HubSpot) to manage customer relationships and drive progress
  • Strong interpersonal and communication skills that build trust and create exceptional client experiences
  • A self-motivated, results-driven attitude towards customer success
  • Bachelor's Degree in any field
Benefits
  • Opportunity to work directly with founders and key decision-makers
  • Fully remote work with flexible hours
  • Competitive salary and benefits package

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