Customer Support Advocate

3 days ago

Makati City, National Capital Region, Philippines KMC Solutions Full time ₱600,000 - ₱1,200,000 per year

Customer Support Advocates play a vital role within our support team, assisting global customers through voice, chat, email, SMS, and social channels. The right candidate will champion the interests of customers, ensuring that they receive high-quality and consistent service.

The main responsibilities of a CUSTOMER SUPPORT ADVOCATE include:

  • Provide an exceptional customer service experience with every interaction via phone, email, chat, SMS, or over social media
  • Work closely with other teams including Technology, Product and Site teams to ensure customer feedback is heard, and provide ideas for improvements
  • Demonstrate an excellent understanding of our customer base and ensure the tone of the company is in every interaction
  • Respond to all customer inquiries in a timely manner regarding order updates, product requests, and resolve all issues
  • Demonstrate unparalleled product knowledge and offer exceptional style advice for customers

To apply, you must be an expert on the following requirements:

  • You must have 1 year prior experience handling E-COMMERCE or RETAIL accounts as a CSR
  • You must have strong experience in voice Customer Service Support, with voice as the primary channel handled. Experience in email support is also required.
  • You must have a track record of staying in roles for at least a year, reflecting reliability and long-term commitment.
  • You have excellent verbal and written communication skills
  • You have a customer-first mindset with an empathic approach to problem-solving
  • You are adaptable to a changing or rotating schedule depending on the company's needs
  • You have a can-do attitude. We are looking for someone who is enthusiastic about working every day, and someone who is willing to step-in wherever they are needed
  • You are professional, personable and someone who is willing to adapt to change
  • You have a creative mind to create memorable customer service experiences
  • You go above and beyond to provide outstanding white glove customer service

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