Customer Experience Advocate

1 day ago

Mandaluyong City, National Capital Region, Philippines beBeeCustomer Full time $18,000 - $24,000

At Traackr, we are seeking a dedicated professional to join our team as a Customer Experience Advocate. This role is ideal for individuals who possess excellent communication skills, a passion for technology, and the ability to tailor their approach to meet the unique needs of our clients.

The successful candidate will be responsible for providing exceptional support to our customers throughout their entire journey with us, from onboarding to training and beyond. They will possess a deep understanding of our products and services, which will enable them to deliver engaging training sessions and seamless onboarding programs via webinars or online group sessions.

This Customer Experience Advocate will play a pivotal role within our broader Customer Success and Account Management teams, collaborating closely with internal teams to escalate and resolve customer issues effectively. They will also be instrumental in identifying recurring issues and gathering customer feedback to contribute to product improvement, providing valuable insights that inform our development roadmap.

To succeed in this role, the ideal candidate will have a proven track record in SaaS customer support, marketing, communications, or client services. They will possess exceptional written and verbal communication skills, be adept at using Microsoft Excel or Google Sheets, and have a genuine passion for technology and a keen interest in exploring product intricacies. Additionally, they will exhibit self-motivation, quick learning ability, resourcefulness, attention to detail, and a collaborative mindset.

This position offers a competitive salary and comprehensive benefits package, including remote work options with hybrid flexibility, coworking office subscription, health insurance coverage, and career development opportunities.

Responsibilities
  • Demonstrate expertise in our products and services to provide superior guidance to users.
  • Facilitate the onboarding process for new customers, including account setup and implementation.
  • Conduct training and working sessions with customers to optimize their utilization of our platform.
  • Deliver timely and clear responses to users, utilizing problem-solving skills to efficiently address complex technical issues through our support interface.
  • Collaborate with internal teams to escalate and resolve customer issues effectively.
  • Identify recurring issues and gather customer feedback to contribute to product improvement.
Requirements
  • Bachelor's degree.
  • Familiarity with influencer marketing platforms like Instagram, TikTok, and YouTube is a plus.
  • 2+ years of experience in SaaS customer support, Marketing, Communications, or Client Services.
  • Exceptional written and verbal communication skills.
  • Genuine passion for technology and a keen interest in exploring product intricacies.
  • Self-motivation, quick learning ability, resourcefulness, attention to detail, and a collaborative mindset.
  • Fluent in English.
Benefits
  • Competitive Salary.
  • Remote Work Options with Hybrid Flexibility.
  • Coworking Office Subscription.
  • Comprehensive Health Insurance Coverage.
  • Career Development Opportunities.

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