Digital Customer Advocate

4 days ago

Marikina City, National Capital Region, Philippines beBeeCustomer Full time $60,000 - $90,000

We are seeking a Digital Customer Advocate to play a key role in supporting our customers across the globe. This role involves managing the digital customer experience for our dynamic, but smaller customers.

The Digital Customer Advocate will be responsible for activating and monitoring the digital customer journey playbook, identifying opportunities and risks for customers in this segment. The ideal candidate will automate repetitive tasks, identify success and risk trends, and action playbooks that align to observed trends to increase retention, customer satisfaction and grow revenue.

About the Role
  • Develop and manage the digital customer experience for assigned customers
  • Perform day-to-day management and maintenance of digital tools and promote process improvement
  • Identify opportunities for streamlining using automation
  • Monitor digital customer journey outcomes and identify opportunities and risks
  • Own communication in the customer success inbound queue, directing customers to resources and contacts to achieve their goals
  • Deploy data-driven automated implementation and adoption activities and track customer progress
  • Develop and enable digital campaigns at scale and create response templates for frequently asked customer questions
  • Maintain data integrity standards in Gainsight and Salesforce as it relates to customer engagement tracking and product utilization
  • Collaborate with stakeholders on content and strategy
  • Own inbound opportunity generation and qualification through various means
  • Review and analyze the customer base to identify growth opportunities
Requirements
  • College degree (Bachelor or equivalent)
  • Exceptional English communication skills, both written and verbal
  • Experience building one:many digital campaigns with efficient processes
  • Ability to set correct expectations and manage issues to completion
  • Multitasking and prioritization skills in a changing environment
  • Strong team mentality and ability to utilize internal and external resources strategically
  • Problem-solving ability and willingness to seek solutions
About You

We believe in hiring great people and treating them right. We are an equal opportunity employer and comply with applicable employment and anti-discrimination laws.

  • Customer Advocate

    4 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeAdvocate Full time ₱5,000,000 - ₱8,000,000

    Job Title: Customer AdvocateWe are seeking a skilled and motivated Customer Advocate to join our team. As a key member of our customer success strategy, you will play a vital role in building strong relationships with our clients, driving retention, and growing our business.

  • Digital Customer Advocate

    4 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeCustomerExperience Full time $50,000 - $80,000

    Job DescriptionThe Digital Customer Representative will be responsible for creating an exceptional customer experience by identifying opportunities to reduce repetitive tasks, recognizing trends, and taking action to increase retention, customer satisfaction, and revenue. This role will play a key part in driving business growth by providing timely and...

  • Digital Marketing Advocate

    4 days ago

    Marikina City, National Capital Region, Philippines beBeeCustomerSupport Full time $40,000 - $60,000

    Job DescriptionAs a Marketing Support Specialist, you will provide high-quality digital marketing support to our customers globally. You will be the first point of contact for customer inquiries and concerns via live chat, email, phone, and Zoom.You will work closely with the Customer Success team to resolve customer-reported incidents, update and track the...

  • Product Advocate

    2 weeks ago

    Quezon City, National Capital Region, Philippines beBeeProductAdvocate Full time ₱3,000,000 - ₱6,000,000

    **Job Title:** Product AdvocateOur organization is seeking a skilled professional to fill the role of Product Advocate. This dynamic individual will play a vital part in driving product adoption and success.**Responsibilities:Develop strategies for early product adoption, collaborating with cross-functional teams to understand and act on product performance...

  • Customer Service Advocate

    2 weeks ago

    Makati City, National Capital Region, Philippines KMC Solutions Full time $40,000 - $60,000 per year

    Make your next big career move by applying as KMC Solutions' next CUSTOMER SUPPORT ADVOCATECustomer Service Advocates have a critical role on Zenni's award-winning Customer Service team. This role supports Zenni's global customers 24/7/365, through voice, chat, email, SMS and social channels. The right candidate will champion the interests of Zenni...

  • Customer Support Advocate

    2 weeks ago

    Makati City, National Capital Region, Philippines KMC Solutions Full time ₱600,000 - ₱1,200,000 per year

    Customer Support Advocates play a vital role within our support team, assisting global customers through voice, chat, email, SMS, and social channels. The right candidate will champion the interests of customers, ensuring that they receive high-quality and consistent service.The main responsibilities of a CUSTOMER SUPPORT ADVOCATE include:Provide an...

  • Customer Advocate Level I

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines MedRisk LLC Full time $40,000 - $60,000 per year

    Position SummaryAs a Customer Advocate, you will be supporting communication between MedRisk/SPNet's network providers and referring adjusters and nurse case managers. You will report to the Customer Advocate Team Lead and/or Supervisor to help strengthen MedRisk/SPNet's referral process, ensuring efficient workflow, while increasing customer satisfaction....

  • Global Client Experience Advocate

    4 days ago

    Marikina City, National Capital Region, Philippines beBeeCustomerService Full time ₱2,100,000 - ₱2,900,000

    About Senior Customer Advocate RoleWe are a global team dedicated to delivering exceptional client experiences while creating access to meaningful work in communities worldwide.This role involves interacting with customers to address inquiries and resolve complaints regarding clients' products and services.Key ResponsibilitiesProvide accurate information...

  • Customer Service Advocate

    3 days ago

    Quezon City, National Capital Region, Philippines beBeeSupport Full time $900 - $10,800

    At the forefront of delivering exceptional support, we seek a diligent and agile professional to take on the role of Customer Service Advocate. In this dynamic position, you will be responsible for navigating multiple customer channels while providing expert assistance.Key Responsibilities:Manage a high volume of phone calls, live chats, and emails with...

  • Customer Experience Advocate

    4 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeCustomer Full time $18,000 - $24,000

    At Traackr, we are seeking a dedicated professional to join our team as a Customer Experience Advocate. This role is ideal for individuals who possess excellent communication skills, a passion for technology, and the ability to tailor their approach to meet the unique needs of our clients. The successful candidate will be responsible for providing...