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Service Excellence Specialist

1 week ago

Manila, National Capital Region, Philippines ING Full time
Key Responsibilities
  • Provide top-notch customer service and support to clients via phone, email, and chat.
  • Utilize technical skills to troubleshoot and resolve complex client issues.
  • Collaborate with internal teams to identify opportunities for process improvement and implement changes.
  • Analyze data and metrics to inform decision-making and drive business results.
  • Maintain accurate records and reports to track progress and measure success.

You will also have the opportunity to contribute to the development of new processes and procedures to ensure that we continue to deliver exceptional customer experiences.