Service Excellence Professional
5 days ago
We are seeking an experienced Service Excellence Professional to join our Customer Success team at NICE Systems UK Limited. As a key member of our team, you will play a critical role in delivering exceptional service to our customers.
Your Key Responsibilities:
- Empower Client Success: Partner strategically with clients to maximize NICE solutions, ensuring alignment with their business objectives.
- Deliver Exceptional Service: Provide comprehensive technical and customer service, proactively addressing concerns, resolving issues efficiently, and delivering effective solutions.
- Foster Client Loyalty: Build strong, trusted relationships by engaging in regular communication and offering proactive support.
- Seamless Collaboration: Partner effectively across internal teams to ensure all client needs are addressed promptly and efficiently.
Your Requirements:
- Bachelor's degree in Computer Science, Business Information Systems, or a related field; or equivalent work experience.
- 5 years of software customer service experience, with a strong understanding of contact center technology.
- Thrives in a collaborative environment and is open to working night shifts to support client needs.
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