Technical Support Expert

1 day ago

Province of Palawan, Mimaropa, Philippines beBeeSupport Full time ₱4,000 - ₱6,000
Unlock Your Potential

Succeed in a fast-paced environment where relentless change and complexity drive innovation.

We turn challenges into opportunities, embracing the unpredictable landscape of the web hosting industry.

About You

You're passionate about making online success possible for anyone. You care deeply about your work, find purpose in delivering exceptional customer solutions, and own your growth through continuous learning and self-improvement.

Critically approach problems, proposing solutions driven by curiosity and creativity. Adapt quickly to changes in our fast-paced environment, navigating challenges with resilience and resourcefulness.

  • Navigate complex technical issues with ease, transforming them into actionable steps that customers can follow.
  • Enhance the customer experience through proactive identification and implementation of improvements.
Your Day-to-Day

Make an impact every day by providing expert support on Hostinger products, simplifying technical issues, and contributing to projects that enhance the customer experience.

  • Collaborate with diverse teams and perspectives to achieve meaningful solutions.
  • Stay up-to-date on Hostinger product updates, services, features, and the latest web hosting technologies to assist customers effectively.
Key Information
  • We provide guidance on Hostinger's culture, products, and operations.
  • This role requires flexibility, including night hours, rotation-based availability, and some weekend days.
  • As a remote team member, you'll need a workspace with reliable high-speed internet connection.
Your Skills and Experience
  • Fundamental knowledge of web hosting concepts (domains, DNS, emails, control panels, and website troubleshooting).
  • Experience in customer support in tech or SaaS environments, ideally through live chat, with a track record of delivering exceptional customer-focused solutions.
  • Exceptional communication skills, fluency in English (C1 or native), written and spoken.
What Sets You Apart
  • Advanced understanding of web hosting technologies, server management, and performance optimization.
  • Proficiency with content management platforms, hosting control panels, email services, domain management systems, and customer support platforms.
Your Benefits

360 Growth: Limitless learning opportunities: 3-week trainings, access to platforms like Reforge and Scribd, global conferences, feedback culture, digital libraries, and industry-leading subscriptions.

Freedom and Responsibility: Enjoy the flexibility to contribute from home, with weekly rotating timelines to balance personal priorities.

Wellness Simplified: Company-provided sick days and recharge leave ensure your health comes first.

Work Hard, Party Hard: Celebrate hard work with company events and milestone gifts for life's big moments.

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