Technical Support Professional

4 days ago

Caloocan City, National Capital Region, Philippines beBeeSupport Full time $72,000 - $84,000
Technical Support Role Overview

We are seeking a skilled Technical Support Specialist to join our team. This role will primarily support clients in the real estate technology (PropTech) and brokerage sectors.

This technical support position is fast-paced, metrics-driven, and highly interactive with leadership. If you thrive in structured environments, excel under performance goals, and are eager to grow in a client-facing support role, we'd love to hear from you.

Key Responsibilities:

  • Provide frontline technical support via phone, email, and live chat for a diverse range of clients.
  • Troubleshoot issues using step-by-step SOPs, process guides, and provided tools.
  • Manage support tickets and inquiries, ensuring Service Level Agreements (SLAs) and Customer Satisfaction targets are consistently met.
  • Collaborate with leadership in daily check-ins for coaching, feedback, and training reviews.
  • Adapt between support channels (email, chat, phone) depending on business needs.
  • Maintain schedule adherence within the 8 AM – 10 PM ET coverage window (Mon–Fri).
  • Ensure situational awareness when managing client expectations and drawing boundaries on out-of-scope requests.

Training Path:

  • Week 1: Intensive product training.
  • Weeks 2–5: Focus on email tickets with daily performance goals.
  • Post-Email Training: Transition to chat support or directly to phone support.
  • Ongoing: Aggressive, hands-on training approach with assessments, coaching, and structured documentation for success.

Required Skills and Qualifications:

  • Strong internet connection (200+ MBPS).
  • Previous experience in technical support or customer success.
  • Experience handling live chat, phone, and email support.
  • Clear, professional communication skills.
  • Proven ability to meet Key Performance Indicators (KPIs) and SLA goals (e.g., CSAT, response/wait times, resolution rates, call/chat handling).
  • Strong situational awareness and problem-solving skills.
  • Comfort with structured processes and strict schedule adherence.

Benefits:

  • Starting Salary: Begin at $600 during training, then step up to $800 after training and probation.
  • Bonuses: Access to performance-based incentives tied to consistency, metrics, and CSAT, designed to reward excellence.
  • Growth Path: Clear opportunities to advance in both earnings and role, your success directly fuels your career trajectory.
Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Customer Service
  • Industries
  • Telephone Call Centers and Real Estate

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