Dedicated Leader: Oversee Customer Support Team

7 days ago


Tanauan, Calabarzon, Philippines beBeeLeadership Full time $100,000 - $150,000
About the Position

Starburst is looking for a customer-obsessed leader to oversee a team of dedicated and knowledgeable professionals.

The ideal candidate will have a background in distributed systems, Hadoop, cloud technologies, security, DBMSs, and navigating complex codebases.

  • Lead a team of 10-12 Support Engineers
  • Monitor and oversee Support quality and SLA adherence
  • Ongoing individualized career development
  • Ensure successful execution of the support customer journey for customers
Key Responsibilities:
  • Team performance and management
  • Support quality and SLA adherence
  • Individualized career development
  • Customer support and service delivery
What You'll Need To Succeed:
  • Distributed systems expertise
  • Cloud technology skills
  • Security knowledge
  • DBMS understanding
  • Navigating complex codebases

As a leader, you will be responsible for overseeing the daily operations of the Support team. This includes managing the team's performance, ensuring high-quality support, and fostering individualized career growth.

We're looking for a professional with excellent leadership skills, a passion for delivering exceptional customer experiences, and a strong technical background.



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