Senior Customer Experience Team Lead

7 days ago

Tanauan, Calabarzon, Philippines beBeeLeader Full time $75,000 - $115,000
Team Manager Job Description

We are seeking a highly skilled Team Manager to lead and develop our high-performing Customer Experience (CX) team. This critical role is responsible for ensuring consistent achievement of service levels and customer satisfaction, and continuously enhancing our phone support processes.

This opportunity has the potential to take our customer experience to the next level. As a self-managed leader who is passionate about customer satisfaction and fostering a culture of excellence, you will be an integral part of our world-class CX team.

  • Lead and develop a high-performing team to ensure consistent achievement of service levels and customer satisfaction.
  • Continuously enhance phone support processes to improve the overall customer experience.
  • Implement robust quality control processes to maintain high service standards and identify areas for improvement.
  • Refine Phone Support processes using data and insights to drive business results.
  • Mentor and train new joiners to ensure seamless onboarding.
Required Skills and Qualifications

To succeed in this role, you will need:

  • Exceptional verbal and written communication skills in English.
  • Emotional intelligence and empathy to effectively manage a team.
  • Critical thinking and problem-solving skills to drive business results.
  • Proficiency with customer service tools and analytics platforms.
Benefits

You will enjoy working in a dynamic and innovative environment where:

  • Highly experienced founders and top A-players in their fields drive success.
  • The company fosters a self-improvement-driven culture that encourages growth and development.
  • 100% remote work allows for flexibility and work-life balance.
Others

As a Team Manager, you will have the opportunity to:

  • Drive business results through continuous process improvement.
  • Develop and mentor a high-performing team to achieve exceptional service levels and customer satisfaction.
  • Contribute to a dynamic and innovative work environment that values employee growth and development.

This is an exciting opportunity for a seasoned leader to make a meaningful impact on our customer experience.

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