Customer Experience Leader

1 week ago

Tanauan, Calabarzon, Philippines beBeeCustomerExperience Full time $80,000 - $130,000
About the Role

We are seeking a highly skilled Customer Experience Leader to join our team. In this role, you will be responsible for leading and managing our customer service team, ensuring efficient and high-quality service delivery and maintaining our reputation for outstanding client relationships.

You will oversee the team responsible for answering inquiries, resolving issues, and supporting clients throughout their journey with us.

The ideal candidate will have a strong background in customer service, leadership, and team management. They will possess excellent communication skills, both written and verbal, and be able to engage clients and teams effectively.

Responsibilities
  • Lead and manage the day-to-day operations of the customer service team.
  • Train and develop team members to ensure they have the tools and knowledge to perform at their best.
  • Act as an escalation point for complex or high-priority customer issues, working closely with customers to resolve concerns efficiently.
  • Monitor customer interactions and feedback to identify trends, opportunities for improvement, and potential areas of innovation.
  • Work with cross-functional teams to ensure customer expectations are met and exceeded.
  • Analyze customer service metrics to track team performance and customer satisfaction, providing regular reporting to leadership.
Requirements
  • 5+ years of experience in customer service, with at least 2 years in a leadership or managerial role.
  • Strong experience managing a team and fostering a collaborative, customer-centric culture.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving and conflict resolution skills.
  • Familiarity with customer service platforms and CRM tools.
What We Offer
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.
About Us

We are a global company with a strong commitment to diversity, equity, and inclusion. We prioritize creating a fair, inclusive, and equitable workplace free from discrimination, harassment, and retaliation.

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