Highly Successful Customer Advocate Wanted

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeCustomer Full time $85,400 - $122,000
Customer Success Manager Job Description

We are seeking a highly skilled Customer Success Manager to join our team. As the primary point of contact, you will be responsible for ensuring every user is able to effectively utilize our products and services.

The ideal candidate will have experience in customer success, consulting, or account management, with a strong track record of building relationships and driving success. You will work closely with internal teams to provide innovative solutions, share deep product knowledge, and champion customer needs.

Required Skills and Qualifications:
  • Prior experience with Contact Center technology required
  • 3-5 years direct and verifiable enterprise-level customer success experience for a SaaS company
  • Bachelor's Degree or equivalent experience in Customer Success, Consulting, or Account Management
  • Proven experience building strong customer relationships with IT and business executive stakeholders
  • Experience leading meetings and regular cadences with customers
  • Strong skills in verbal and written communications, strategic planning, and project management
  • Knowledge of Salesforce
Benefits:
  • Comprehensive medical, dental, vision, disability, and life insurance
  • Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
  • 401K match and Employee Stock Purchase Plan (ESPP)
  • Paid time off and paid sick leave
  • Wellness programs including 1:1 coaching and meditation guidance
  • Paid parental and pregnancy leave and new parent gift boxes
  • Family-forming benefits (IVF, Preservation, Adoption etc.)
  • Emergency backup care (Child/Adult/Pets)
  • Pet insurance and Pet Telehealth
  • Employee Assistance Program (EAP) with counseling sessions available 24/7
  • Free legal services that provide legal advice, document creation and estate planning
  • Employee bonus referral program
  • Student loan refinancing assistance
  • Employee perks and discounts program
About Us:

We are committed to hiring and retaining great people because we know you power our success. Our work culture is the backbone of our success. We are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably, and hold local BPTW awards in every major location.

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