Customer Success Advocate

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeCustomerSuccess Full time ₱2,500,000 - ₱3,500,000

We are looking for a Customer Success Specialist to join our team. This role involves managing high volumes of customer contacts and communications via phone and email daily. You will use contact search and productivity tools to verify contact information, conduct health checks at recurring intervals to gauge product satisfaction and value completion, and develop product knowledge to address customer objections intelligently.

Key Responsibilities:
  • Manage high volume of customer contacts and communications via phone and email daily
  • Use contact search and productivity tools to verify contact information
  • Conduct health checks at recurring intervals to gauge product satisfaction and value completion
  • Develop product knowledge to address customer objections intelligently
  • Document and track feedback and measurements through surveys, calls, and emails
  • Capture customer expectations, experiences, satisfaction, and potential abandonment - 'Voice of the Customer'
  • Address customer concerns through appropriate communication channels

The ideal candidate will have 2+ years of experience working in customer service, prior success in achieving personal and team sales quotas/goals, and experience in high-volume calling. They should also be able to learn new technology and data quickly, have a process-oriented mindset, and excellent problem-solving skills.

We offer a range of benefits to support our employees' well-being and career development, including health insurance with dental coverage, paid time off, bereavement leave, life insurance, group personal accident program, employee assistance program, rewards and recognition programs, wellness incentive program, and learning and development programs.

This is a full-time position, and we require the ability to work from home with a reliable internet connection and dedicated workspace. The location of this role is PHL Makati City - Ayala North Exchange, and the employment type is full-time.

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