Learner Success Advocate

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeCustomerSupport Full time $45,000 - $60,000

At Bundle, our mission is to empower learners with the skills they need to succeed. As a Customer Support Specialist, you will be the face of our company, providing exceptional service to our clients and trainers.

Job Responsibilities
  • Customer Service: Respond promptly and empathetically to inquiries, feedback, and technical questions via live chat, email, text, and phone.
  • Troubleshooting: Identify root causes and provide effective, timely solutions to service or product issues.
  • Collaboration: Work with cross-functional teams to escalate and resolve complex cases.
  • New Business Development: Proactively engage new and prospective learners to drive activation and utilization across multiple communication channels.
  • Insights and Reporting: Collect and report learner and trainer insights to internal stakeholders to help shape product and experience enhancements.
Requirements
  • Experience: 1–2+ years of experience in customer success, client services, or another learner-facing support role.
  • Skillset: Strong written and verbal communication skills, with a natural ability to deescalate, empathize, and build trust.
  • Organizational Skills: Exceptional organizational skills and attention to detail—able to manage multiple conversations and priorities with care.
  • Critical Thinking: Demonstrated ability to think critically, troubleshoot issues, and contribute to process improvements.
  • Technical Skills: Proficiency with CRM tools (e.g., HubSpot), chat systems, and Microsoft Office (especially Excel).
  • Adaptability: Tech-savvy and adaptable—comfortable navigating new platforms in a fast-moving environment.
Why Join Us?
  • Purpose-Driven Company: Be part of a company that values skill-building and equity in the workplace.
  • Culture: Thrive in a culture that values creativity, authenticity, and collaboration.
  • Team: Work with a high-energy team committed to making a real difference.
  • Flexibility: Enjoy flexible remote work and a team that celebrates wins together.

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