Platform Advocate

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeAdvocate Full time ₱5,000,000 - ₱8,000,000

Job Title: Platform Advocate

Role: Full Time, 40 hours per week, Fully Remote

Job Overview:

We are seeking a proactive and customer-focused professional to support our Customer Success Managers (CSMs) and enhance the experience of our clients on our platform. The successful candidate will play a vital role in day-to-day account management, client communications, and overall customer satisfaction for low-touch and mid-tier clients.

Key Responsibilities:
  • Conduct proactive outreach across a diverse client portfolio to ensure clients are fully functional on our platform. Gather Voice of Customer insights for future product updates.
  • Independently manage communications and account needs for lower-tier and less complex accounts, ensuring each client feels supported and fully operational on the platform.
  • Support onboarding for new clients, which includes account setup, delivering introductory training, and addressing initial troubleshooting inquiries.
  • Collaborate with CSMs to support day-to-day account activities such as user outreach, growing share of wallet, capturing client feedback for platform improvements, and addressing client needs by directing them to the appropriate support channel.
  • Monitor platform usage to identify any issues or improvement opportunities, working closely with CSMs to address these and promote client engagement.
  • Assist in creating quarterly business review (QBR) presentations for CSMs by developing Google Slide/PowerPoint decks.
Qualifications:
  • Proven experience in customer support, account management, or a similar role.
  • Strong organizational skills with a detail-oriented approach.
  • Excellent communication and interpersonal skills, especially for remote interaction with diverse clients.
  • Proficiency with CRM software and Google Workspace, and Microsoft Office.

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