Customer Service and Order Fulfillment Representative
2 days ago
We are currently seeking a dedicated and detail-oriented individual to fill the role of Customer Support & Fulfillment Assistant. The ideal candidate will be responsible for processing refunds, creating shipping labels, and handling inbound customer calls with professionalism and clarity.
About the Role:
This is an excellent opportunity for someone who enjoys working in a fast-paced environment and providing top-notch customer service. As a Customer Support & Fulfillment Assistant, you will play a vital part in ensuring smooth order fulfillment and delivering exceptional customer experiences.
Key Responsibilities:
- Process refunds for online orders accurately and promptly.
- Generate and manage shipping labels for outgoing packages.
- Answer customer phone calls with professionalism and clarity.
- Maintain accurate records and follow internal procedures.
- Collaborate with team members to ensure timely order resolution.
Requirements:
- Excellent English communication skills (spoken and written).
- Clear speaking voice with minimal accent.
- Strong attention to detail and organizational skills.
- Stable, high-speed internet connection.
- Ability to follow instructions and work independently.
Preferred Qualifications:
- Previous experience in eCommerce, customer service, or logistics.
- Familiarity with online order platforms and shipping tools.
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