Remote Order Manager

2 days ago

Baguio City, Cordillera, Philippines beBeeDataEntry Full time ₱250,000 - ₱400,000
Job Title: Customer Service & Data Entry Specialist

We are seeking a highly skilled professional to manage orders, process data accurately, and provide exceptional customer support. The ideal candidate will handle inquiries, order processing, refunds, inventory updates, and issue resolution efficiently.

The successful applicant will be responsible for:

  • Order Processing: Enter, update, and verify orders with precision.
  • Customer Service: Respond to inquiries, resolve issues, and provide excellent support via chat, email, and phone.
  • Inventory Management: Maintain stock accuracy, update inventory levels, and synchronize data across platforms.
  • Returns & Refunds: Process return requests, coordinate replacements, and handle refund transactions.
  • Data Entry & Reporting: Ensure accurate entry of order details, customer information, and financial transactions into e-commerce platforms.
  • Third-Party Coordination: Communicate with suppliers and logistics partners to ensure timely deliveries.
  • Account Monitoring: Track performance, report discrepancies, and optimize workflows.

To succeed in this role, you will need:

Required Skills:

  • Experience in e-commerce order processing or Walmart Seller Central.
  • Strong proficiency in data entry with high accuracy and attention to detail.
  • Excellent customer service skills with experience in chat, email, and phone support.
  • Knowledge of inventory management and order tracking systems.
  • Familiarity with e-commerce platforms like Amazon, eBay, and Shopify (a plus).
  • Proficiency in Microsoft Office, Excel, and Google Sheets for tracking sales and reports.
  • Ability to multi-task and prioritize tasks in a fast-paced environment.
  • Strong written and verbal communication skills in English.
  • Problem-solving mindset to handle complaints and order discrepancies.

Preferred Qualifications:

  • Prior work with e-commerce platforms or similar tools.
  • Experience in Avaya, Salesforce, Citrix, or OA Genius tools for e-commerce support.
  • Background in inventory management for online stores.

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