Workforce Planning and Scheduling Specialist

1 week ago


Cebu City, Central Visayas, Philippines QUESS PHILIPPINES CORPORATION Full time
Job Overview

QUESS PHILIPPINES CORPORATION is seeking a skilled Workforce Planning and Scheduling Specialist to join our team. As a key member of our operations, you will be responsible for creating and managing short-term and long-term forecasts, analyzing current performance, and coordinating with Operations teams to achieve service level goals.

About the Role

This role requires 5+ years of WFM experience with scheduling, planning, and forecasting. You will create and manage new forecasts based on historical information, utilize various forecasting methodologies, and perform continual analysis of current performance. Additionally, you will maintain constant communication with Operations teams to coordinate needed staffing adjustments.

Key Responsibilities
  • Create and manage new short-term and long-term forecasts based on historical information
  • Analyze current performance and conduct real-time re-forecasting to make necessary adjustments in staffing plans
  • Coordinate with Operations teams to achieve service level goals
  • Maintain constant communication with Operations teams to coordinate needed staffing adjustments
  • Produce call volume forecasts on a daily, weekly, monthly, and annual basis
Requirements

To be successful in this role, you will need:

  • Working knowledge of WFM tools like IEX and Verint
  • Advanced Excel knowledge
  • Ability to generate forecasts for businesses with no historical data using forecasting insights gained through industry expertise
  • Complete understanding of overall operational activities including phone, email, chat, community, and social media support
  • Ability to perform forecasting in a contact Centre environment and schedule to those needs
  • Clear communication skills to manage client and stakeholder conversations
  • Graduate in Mathematics, Science, Statistics, or related field
  • Team player as well as a skilled individual contributor
What We Offer

We offer a competitive salary range of PHP 120,000 - 180,000 per annum, depending on experience. This includes benefits such as health insurance, paid time off, and professional development opportunities. Our company culture values teamwork, innovation, and continuous learning.



  • Cebu City, Central Visayas, Philippines QUESS PHILIPPINES CORPORATION Full time

    Job Summary:We are seeking a highly skilled Scheduling and Resource Planning Expert to join our team at QUESS PHILIPPINES CORPORATION. As a key member of our operations team, you will be responsible for managing our workforce and ensuring seamless scheduling and resource allocation.Key Responsibilities:Develop and implement effective scheduling strategies to...


  • Cebu City, Central Visayas, Philippines Neksjob Full time

    Job Title: Workforce Management SpecialistAt Neksjob, we are seeking a highly skilled Workforce Management Specialist to join our team. As a key member of our workforce management team, you will be responsible for providing critical support to our Intraday Analysts and Operations teams.Key Responsibilities:Act as the first point of escalation for Intraday...


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    JOB SUMMARYAt TASQ Staffing Solutions, we're seeking a highly skilled Workforce Management Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth execution of our real-time action plans and providing top-notch support to our Intraday Analysts.Key Responsibilities:Act as the first point of...


  • Cebu City, Central Visayas, Philippines Trinity Workforce Solutions Full time

    Job OverviewAt Trinity Workforce Solutions, we are seeking a highly skilled WFM Real Time Analyst to join our team. This is an exciting opportunity for an individual to leverage their expertise in workforce management to drive business results.About the RoleWe are looking for a seasoned professional with a proven track record in analyzing and optimizing...


  • Cebu City, Central Visayas, Philippines VCC Link Inc. Full time

    Job Title: Workforce ManagementJob Description:We are seeking a skilled Workforce Management professional to join our team at VCC Link Inc. The ideal candidate will have a minimum of 2-5 years' experience in Workforce Management, with knowledge of various WFM tools such as IEX, Verint, and CXOne.Key Responsibilities:Full-time work onsite in Cebu...


  • Cebu City, Central Visayas, Philippines VCC Link Inc. Full time

    Workforce SchedulerAbout the Role:We are seeking a highly skilled Workforce Scheduler to join our team at VCC Link Inc.The ideal candidate will have a minimum of 3+ years of WFM experience with RTA and Scheduling.Working knowledge of WFM Scheduling tools (IEX, Verint, etc) is essential.Amenable to work onsite and adapt to night shift schedules.Key...


  • Cebu City, Central Visayas, Philippines Neksjob Corporation Full time

    Job SummaryWe are seeking a highly skilled and experienced Workforce Management Specialist to join our team at Neksjob Corporation. The ideal candidate will have a strong background in workforce management, with a focus on intraday analysis and operations.Key ResponsibilitiesAct as the first point of escalation for Intraday Analysts in terms of misses in...


  • Cebu City, Central Visayas, Philippines VCC Link Inc. Full time

    Workforce Management OpportunityWe are seeking a highly skilled Workforce Management professional to join our team at VCC Link Inc.Key Responsibilities:Manage and optimize workforce schedules to meet business needsDevelop and implement effective WFM strategies and processesCollaborate with cross-functional teams to ensure seamless operationsStay up-to-date...


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Job Summary:As a Workforce Management Specialist at TASQ Staffing Solutions, you will be responsible for providing critical support to our Intraday Analysts in terms of misses in Service Level (SL) or challenges with Operations in executing real-time action plans.You will function as the first point of escalation for reporting inquiries or troubleshooting of...


  • Cebu City, Central Visayas, Philippines VCC Link Inc. Full time

    VCC Link Inc. is seeking a highly skilled Workforce Management professional to join our team in Cebu City. The ideal candidate will have 2-5 years of experience in Workforce Management and be knowledgeable with different WFM tools such as IEX, Verint, and CXOne. Key Responsibilities:* Manage workforce operations with accuracy and efficiency* Utilize WFM...


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    At TASQ Staffing Solutions, we are seeking a skilled workforce management executive to lead our team. The ideal candidate will have at least 2-4 years of experience in workforce management and proficiency in WFM tools, as well as excellent communication skills.The selected individual will be responsible for ensuring service adherence models are implemented...


  • Cebu City, Central Visayas, Philippines Trinity Workforce Solutions Inc. Full time

    We are seeking a skilled Client Engagement Specialist to join our team at Trinity Workforce Solutions Inc. in Cebu Business Park.Key ResponsibilitiesMaintain a positive and empathetic attitude towards clients at all times.Respond promptly to client inquiries and acknowledge customer complaints in a professional manner.RequirementsSenior High School or...


  • Cebu City, Central Visayas, Philippines Eteam Workforce Inc Full time

    Job Title: Customer Service Agent - Reservation SpecialistAbout Eteam Workforce IncEteam Workforce Inc is a reputable company that offers various job opportunities for individuals who are looking to start their career in customer service. Our team is dedicated to providing excellent service to our clients and we are seeking highly skilled and motivated...


  • Cebu City, Central Visayas, Philippines QUESS PHILIPPINES CORPORATION Full time

    Job OverviewWe are seeking a skilled Senior Scheduling Analyst to join our team at Quess Philippines Corporation. This is a rewarding opportunity for an experienced professional looking to utilize their expertise in workforce management.About the RoleThe Senior Scheduling Analyst will be responsible for creating and implementing schedules that meet the...


  • Cebu City, Central Visayas, Philippines QUESS PHILIPPINES CORPORATION Full time

    **Company Overview:**We are Quess Philippines Corporation, a leading business process management company dedicated to delivering exceptional services.Salary: PHP 600,000 - 800,000 per annum (negotiable based on experience)Job Description:We seek an experienced Workforce Management Coordinator to join our team. The ideal candidate will have a strong...


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    **Job Summary**TASQ Staffing Solutions is seeking a skilled Workforce Management Specialist to join our team.As a key member of our WFM team, you will be responsible for providing exceptional support to our operations team, ensuring seamless execution of real-time action plans. Your primary focus will be on generating performance reports, analyzing trends,...


  • Cebu City, Central Visayas, Philippines Eteam Workforce Private Corporation Full time

    Job OverviewEteam Workforce Private Corporation seeks a talented and results-driven Account Growth Specialist to join our team. As a key member of our client success unit, you will be responsible for proactively maintaining high client satisfaction and driving business growth through strategic account management.


  • Cebu City, Central Visayas, Philippines Eteam Workforce Inc Full time

    Job Description:    We are seeking a highly motivated and customer-focused Customer Care Specialist to join our team at Eteam Workforce Inc. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Responsibilities:    • Provide timely and effective support to customers via...


  • Cebu City, Central Visayas, Philippines Neksjob Corporation Full time

    Job Summary: As a Workforce Management (WFM) specialist at Neksjob Corporation, you will play a crucial role in ensuring the smooth operation of our real-time action teams. Your primary responsibility will be to act as the first level of escalation for any issues arising from misses in Service Level (SL) or challenges with operations in executing real-time...


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Workforce Management Executive **Job Summary:** We are seeking a highly skilled Workforce Management Executive to join our team at TASQ Staffing Solutions. The ideal candidate will have a strong background in workforce management, with a minimum of 2-4 years of experience in a similar role. **Key Responsibilities:** * Develop and implement effective...