A Unique Opportunity for Growth

14 hours ago

Antipolo City, Calabarzon, Philippines beBeeCustomerSuccess Full time ₱720,000 - ₱960,000
Job Title: Customer Success Manager

This is a unique opportunity to be part of a team that delivers exceptional customer experiences and drives business growth.

As our Customer Success Manager, you will be responsible for developing and maintaining strong relationships with clients, ensuring their satisfaction and success with our products and services.

You will work closely with cross-functional teams to achieve great outcomes and be the voice of the customer internally, advocating for their needs.

We are looking for a strategic thinker with aptitude for identifying new avenues for service expansion and building and maintaining networks within B2B industries to create opportunities.

Key Responsibilities:
  • Customer Relationship Management — Develop and maintain strong relationships with clients and assistants; ensure client satisfaction and success with our products and services;
  • Account Management — Review customer accounts, performance metrics, and goals to identify growth opportunities; address and resolve customer issues promptly and effectively;
  • Onboarding & Client Success — Facilitate the onboarding process for new customers, providing comprehensive support; ensure smooth transitions and effective use of our services;
  • Customer Advocacy & Retention — Act as the voice of the customer internally, advocating for their needs; work proactively to ensure customer retention and minimize churn;
  • Feedback & Continuous Improvement — Gather customer feedback and collaborate with product and development teams; analyze customer data to provide insights and recommendations;
Requirements:
  • Proven experience in account management, relationship management, or customer success in the B2B realm;
  • Adept at fostering and managing relationships with US-based B2B clients, preferably within business consultancy or recruitment and staffing sectors;
  • Experience engaging with top-tier clients (C+-level) with executive-level communication;
  • Proficiency in CRM software to manage customer relationships and drive progress;
  • Strong interpersonal and communication skills that build trust and create exceptional client experiences;
  • A self-motivated, results-driven attitude towards customer success;
  • Bachelor's Degree in any field;
What We Offer:
  • Fully remote work with flexible hours;
  • Competitive salary and benefits package;
  • Opportunity to work directly with founders and key decision-makers;
  • Growth opportunities in a dynamic environment;

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