
Operational HR Manager
2 days ago
The ideal candidate will possess a Bachelor's Degree and have 2+ years of experience in operational management, with proficiency in HR software and analytics tools, knowledge of payroll and benefits platforms, understanding of employment laws and compliance, data analysis and reporting skills using Excel or similar tools, process documentation and SOP creation expertise, proficiency in audit and compliance tracking, project management for process improvement, strong interpersonal and communication skills, conflict resolution and negotiation abilities, empathy and active listening, adaptability to changing business needs, and ability to handle confidential information with discretion.
Key Responsibilities:
- Address employee queries and concerns related to policies, payroll, benefits, and compliance.
- Resolve grievances in a timely and professional manner.
- Maintain a log of daily tasks and track resolution times for process improvement.
- Handle daily task case solving and ensure timely resolutions.
- Employee onboarding: conduct pre-boarding activities, organize orientation sessions, assign mentors, ensure setup before the first day, and track progress during the probation period.
- Employee relations & engagement: develop activities, conduct check-ins, mediate disputes, and conduct exit interviews to improve retention.
- Training & development for new joiners: assess needs, develop materials, schedule and conduct sessions, evaluate effectiveness, and maintain training records.
- Payroll & benefits management: process payroll, manage health insurance/leave/retirement benefits, address discrepancies, stay updated on regulations, and coordinate with finance for audits.
- Compliance & HR policies (EMEA): ensure adherence to local laws, update policies, conduct compliance training, handle contracts and terminations, and maintain audit documentation.
- HR analytics & reporting: collect/analyze metrics, prepare reports, use data-driven decisions, and implement solutions.
- Auditing daily cases: perform regular audits, review files/resolutions for compliance, identify trends, and implement best practices.
- SOP creation: develop and update SOPs for functions, document workflows, train staff on adherence.
- Process implementation & improvements: identify gaps, implement best practices, automate repetitive tasks, monitor progress and efficiency gains.
Education: Bachelor's Degree
Experience: 2+ years in operational management
Skills: HR software, data analysis, payroll, benefits, compliance, project management, conflict resolution, negotiation, and team leadership.
What We OfferA dynamic work environment, opportunities for growth and development, and a competitive salary and benefits package.
How to ApplyInterested candidates should submit their resume and cover letter, highlighting relevant experience and qualifications.
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