Customer Success Strategist

2 weeks ago

Imus, Calabarzon, Philippines beBeeCustomerSuccess Full time $50,000 - $70,000
Job Description

We are seeking a critical-thinking and emotionally-intelligent professional to join our Customer Engagement Team within the Client Solutions Division. This role is crucial in reducing customer churn and driving growth by enabling customers to achieve success using our services and products.

You will play a central role in improving the customer journey, aligning with our goal of long-term retention and satisfaction. Key responsibilities include:

  • Monitoring customer satisfaction and product usage across touchpoints
  • Proposing and implementing data-informed strategies to reduce churn
  • Developing and maintaining an end-to-end customer journey map
  • Conducting competitive analysis and customer data reviews
  • Collaborating with internal teams to address challenges and share insights
  • Recommending solutions that motivate product adoption and loyalty
  • Guiding onboarding and helpdesk support with customer-centric input
  • Identifying upsell and cross-sell opportunities
  • Addressing customer issues with a proactive mindset
  • Driving continuous improvement in customer success processes

Key requirements for this role include:

  • Strong empathy, emotional intelligence, and communication skills
  • Ability to analyze and interpret customer data
  • 2-5 years in sales or customer support, with 1+ year in a leadership role preferred
  • Excellent time management and cross-functional collaboration skills
  • Results-oriented with a can-do attitude

What we're looking for in a candidate:

  • Proactive and outcome-oriented approach
  • A problem-solver who can work effectively under pressure and resolve issues efficiently
  • Passion for continuous improvement, consistently seeking opportunities to enhance processes and systems
  • Skilled in collaboration and communication, working effectively with diverse teams and stakeholders

Benefits

At [Company Name], you'll have the opportunity to grow and make a real impact in legal tech. Join our dynamic and innovative environment, collaborate with passionate individuals, and take the next step in your career.

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