Customer Success Strategist

2 weeks ago

Imus, Calabarzon, Philippines beBeeCustomer Full time $750,000 - $1,000,000
Job Overview

We're seeking a results-driven Customer Success Strategist to drive customer retention by crafting user-centric experiences and executing churn reduction initiatives.

Key Responsibilities:

  • Monitor and analyze key customer metrics to inform retention strategies.
  • Collaborate with cross-functional teams to enhance UI/UX and reduce churn.
  • Develop and test solutions to optimize navigational flow and usability.
  • Align retention initiatives with business goals through partnership with sales and marketing teams.
  • Provide actionable insights to leadership based on customer behavior data.
  • Ensure accurate reporting on cross-functional projects.
  • Lead efforts to boost referrals and customer advocacy.
  • Support customer onboarding and engagement initiatives.

Requirements:

  • Strong grasp of SaaS, user journey mapping, and usability principles.
  • Excellent understanding of navigation optimization, retention, and referral strategies.
  • 2-5 years of experience in related roles; at least 1 year in leadership is preferred.
  • High emotional intelligence and strong collaboration skills.
  • Proactive, results-focused, and adaptable.
  • Excellent communication skills and a can-do attitude.

Job Details:

  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Marketing
  • Industry: IT Services and IT Consulting

As a Customer Success Strategist, you will be part of a dynamic and innovative team where you can grow and make a real impact in legal tech. You will collaborate with passionate individuals to take the next step in your career and deliver exceptional results.

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